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Business Profile

Music Store

Lockport Music Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 23, 2023 we brought in our ****** ******* clarinet, serial number **************, to be serviced for a broken key. The owner indicated that she would be taking it to the man that she uses for repairs that same evening and that the repairs should be completed within a few days.
    Since that date we have not heard back from anyone and have exhausted all attempts to contact them for a status. We have attempted to stop by the store on many occasions, called the store phone number, cell phone number, and sent text messages, emails and ******** messages and sent written letters to both the store and home address but have received no response.
    Over a month ago they posted a note on the store door that they would be opening again soon but there has been no update. My daughter needs her instrument back or I need to purchase a new one. I don't care if it is fixed or not, I just want it back.

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 7-string ******* ***** ******* electric guitar to Tge Lockport Music Center to get my guitar set up for a lower tuning, purchased own strings for them to put on it as well. This was in January or February. It’s been past 4 months since I took my property to them hoping that they would help me fix my problems I was having. Little did I know that 4 months later they would absolutely GHOST ME! Their numbers provided by their website and ******, do not work, their store always appears closed even on the weekdays. I seriously am getting the law involved with this as well as filing a claim with my BBB. Please see my complaint, and help me solve this issue. I fear for my guitar that I will never see it again

    Customer Answer

    Date: 05/18/2023

    Everything that I’ve said in my previous complaint still stands true and with 100% honesty. I unfortunately have no other contact information to provide other than what I have already provided. They do not answer emails, do not answer their phone, and their store is always closed whenever I have stopped by. This is beyond concerning to the fullest.

Lockport Music Center is NOT a BBB Accredited Business.

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