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Business Profile

Pet Store

Pets Plus Reptiles & Exotic Fish

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two Uromastyx spiney tail lizards from this seller as a vendor at a reptile show put on in Tinley Park, IL. Exactly one and a half weeks later I found out one of the lizards has MBD & had to be put down. The second lizard is not doing so well either & I am afraid he also has MBD. I contacted the store twice at their NY location and was met with nothing but sarcasm & no offer to assist. In fact the first call made in I was told by the "reptile" department that my first lizard probably just needed to be dewormed. When I called back to explain that they have a bad bunch of Uro's I was told they all looked healthy & how could he have MBD in only a week and a half which I proceeded to explain we both know MBD doesn't happen over night. I spent $70 on each lizard & had to spend $259 putting one down. Now I have to take the second one in to the vet to see if he to has MBD. Both times the person at the store did not apologize or offer a refund of any kind.

Pets Plus Reptiles & Exotic Fish is NOT a BBB Accredited Business.

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