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Business Profile

Computer Software

Bee Fresh Publishing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription and purchased an online program with a 14 day money back guarantee last month. After 3 days, I discovered the program didn't suit my needs so I requested that they cancel my subscription and return my money as the 14 day money back guarantee applied to me. They responded that ***************** had to personally review the request in 3-5 business days. I gave her 7 business before emailing again. I never heard from her. I had to dispute with my credit card company and I won. It's now a month later and they have billed me again for a subscription that I canceled. I emailed again and I am being told the same thing. ***************** needs to review my request and get back to me in 3-5 business days. They are scamming me and ignoring my request. I do not want this subscription and they refuse to cancel it.

    Business Response

    Date: 08/14/2023

    Customer was refunded. 

    Customer Answer

    Date: 10/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Back in August I sent a complaint to the BBB in an attempt to get my 14 day money back guarantee for 2 product services I signed up for because ***************** wouldn't return my emails. I requested several times to cancel the monthly subscription and the application I purchased. She replied through the BBB that she would refund my money. I trusted her to do this as she replied through here that she would, but she has not. I disputed the issue with my credit card and submitted the proof that she agreed to refund both charges, but my credit card people are saying because she didn't state an amount of the refund that they cannot proceed. I want my money back for a product I canceled withing the 14 days and that ****** promised to return. The amount is for $37 for the membership and $197 for the program.






     

    Customer Answer

    Date: 11/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have an email from ****** stating that my refund had been issued on August 13, 2023. It never was. That is why I disputed with the credit card company. The service was not as described. The program is outdated and didn't produce what was promised. I have attached the email communication with the promised refund that I never received.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 11/08/2023

    $197 was refunded today. 

    The $37 was already refunded: Here's proof. 

    Sales Detail (Book Review Targeter New Release (Pro))
    Transaction Details
    Zaxaa Transaction ID: ********************************
    Stripe Transaction ID: ***************************
    Date: Aug 12, 2023 11:29 AM ET
    Amount Received: 37.00
    Currency: USD
    Payment Processor: Stripe
    Customer Name: ***************************
    Customer Email: *************************
    Affiliate Name: *************************
    Affiliate Email: ******************     mark as void (click here for explanation)
    2nd Tier Affiliate Name: -
    2nd Tier Affiliate Email: -
    Payment Status: Refunded
    Customer Country: *************
    Customer IP Address* **************
    GDPR Checkbox (Optional) Not agree

    Product Details
    Name: Book Review Targeter New Release (Pro)
    Number: *************
    Regular Price: 37.00

    Payment Details
    Discount: 0.00
    Coupon: -
    Sell Price: 37.00
    0% VAT: 0.00
    Payment Type: Subscription
    Payment ID: ***************************


    Subscription Details
    Stripe Subscription ID: ****************************
    Start From: Jul 12, 2023 11:19 AM ET
    Trial Duration: -
    Trial Price: -
    Subscription *********************************** LIFETIME
    Subscription Price: 37.00
    Subscription Status: Canceled

    Related Payments Payment Number Payment Time Amount Status
    1st Payment Jul 12, 2023 11:19 AM ET $37.00 Completed
    2nd Payment (THIS PAYMENT) Aug 12, 2023 11:29 AM ET $37.00 Refunded

    Fee Details
    Zaxaa: -
    Less Zaxaa Voucher: -
    Fees Charged: -
    Affiliate: **** (Refunded)
    2nd Tier Affiliate: -

    Partnership ********************** in this transaction.

    Custom Information
    How did you hear about Book Review Targeter? Please be as specific as you can thanks! ***************************** Get Book Reviews Challenge

Bee Fresh Publishing LLC is NOT a BBB Accredited Business.

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