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Business Profile

Home Renovation

Recast Industries, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/12/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Recast *** for remodeling. Signed contract on 5/27/21. The project duration was approx 4 months. Wrote a check for $21,382.50 upon signing. First few months, they came regularly, but as months went by, they came sporadically. Some weeks, they never came. Other weeks, they came only once or twice in few weeks. Once I signed a contract, they ask large payments, and intentionally, they leave extremely small amount of balance towards the end. I paid more than $210,000 and only $4,691.25 balance left to pay upon completion of their work. After Recast *** received most money from us, they tried to dismiss the contract. There was so much work left to do, but they refused to complete the project that they promised to finish. The solution they offered was terminating the current contract with them & hiring someone we like to complete rest of the project. The owner of the company, ***** said the remaining balance of $4,691.25 is more than enough to finish the job they couldn't finish. Please do the math and see if the remaining balance would be enough to cover for materials and labors for the following items Recast didn't complete. They did not install a 36K BTU ********** heat pump, high hats, ** in the attic (850sq ft), 2 storm doors, 2nd floor staining job, install doorknobs, remove the water heater from the basement that promised 8 months ago, install water faucet, fix the navien fire-resistant door for serving clearance space, bunch of other punchlists, fix constant electric issues that we are dealing with, etc. Recast tries to end the current contract with us unilaterally! I never agreed to end it. Why would I end the contract when there is still so much work left to do AND I paid so much money already? THIS IS UNLAWFUL because I'VE NEVER AGREED TO END IT! Also, the owner lied that installing a split unit in the attic is illegal because attic shouldn't be finished & livable. Inspector said it is legal to install it as long as the attic is not being used as bedroom

    Customer Answer

    Date: 10/05/2022

    Better Business Bureau:

    At this time, I have not been contacted by Recast Industries, Inc regarding complaint ID ********.

    Sincerely,

    *******************

Recast Industries, Inc is NOT a BBB Accredited Business.

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