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Business Profile

Snacks

Super Snacks Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snacks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 81 year old friend has been getting this billed to him for **** a month for over a year and nobody here has even heard of this product nor received anything from them. Contacted credit card company but they stated they couldn't do anything

    Business Response

    Date: 11/07/2023

    This member signed up on their own, and this member has been a subscriber since May 27,  2020. This member claims they did not authorize the purchase or did not receive the products/services, this is not true, as a proof, see the screenshot of this members account.

    Since the membership started, he or she has received 179 newsletters. Failure to input personal information, particularly credit card details, will result in the registration being rejected. Following registration, users had seven days to UNSUBSCRIBE if they were dissatisfied with the services they received. This seven-day period is free to use as a trial. If the consumer did not unsubscribe within the allotted seven days, the payment will be taken from their account and will be made every month until they do.  Records on our system attest to the fact that he or she received the newsletters as our product.

    Furthermore, the client hasn't emailed us since to let us know that they'd like to stop receiving our services or to unsubscribe.

Super Snacks Club is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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