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Business Profile

Coffee and Tea

Sweetleaf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

This profile includes complaints for Sweetleaf's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sweetleaf has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Sweetleaf

      1093 Jackson Ave Long Is City, NY 11101-5756

    • Sweetleaf

      4615 Center Blvd Long Is City, NY 11109-5738

    • Sweetleaf

      135 Kent Ave Brooklyn, NY 11249-3154

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 22, 2023 ordered two cases of ************ Green *** 12 pack order #***** paid with credit card $62.40 received payment receipt from company email stated product order delivery estimate date June 30, 2023. Never received product. Sent three emails, never received response. Never received refund or product to this date as of May 17, 2023. Company took my payment and never delivered the 2 cases ordered. I have all of my emails and communication with the Sweetleaf ************

      Business Response

      Date: 05/21/2024

      Hello

      This complaint is not about our business. Customer's complaint is about products we do not sell. We are a coffee roastery in ***. Our website is ***********************

      Customer needs to get in touch with ********************** that sells iced tea. We are not affiliated in anyway with that company.

       

      Thanks

      *************************

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