Complaints

This profile includes complaints for iEDM.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  iEDM.com

  Private Address Long Is City, NY 11106

• 

  iEDM.com

  1 Bridge Plz N Ste 275 Fort Lee, NJ 07024-7586

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple conversations with ****** at **** about receiving a refund for items that I wanted to cancel since they would not arrive in time for the intended use. She has assured me that my items were canceled and I would receive a refund however it has yet to happen after over a month of waiting.

  Business Response

  Date: 06/03/2025

  Hi ******, 

  We sincerely apologize that you had to contact the Better Business Bureau regarding your iEDM order.
  
  We processed your refund today, June 4, 2025. We discovered that our initial attempt on May 13th failed, which is why you didn't receive it. We've attached documentation of both refund attempts for your records.
  
  We appreciate your patience and are committed to providing you with better service in the future.
  
  

  Sincerely, 
  iEDM Team

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely the worst customer service there is. It has been non existent. I have been emailing and calling for the past week and a half and have not received anything back. I have two orders placed 12 hours apart, the first one took two weeks before it even shipped. It came in last friday and there was items missing from my order. The second hasnt even been made yet and its been three weeks. I absolutely loved ordering from here in the past but after this i will never do business with these people again. Do better.

  Business Response

  Date: 06/01/2025

  Hi *****,

  We are very sorry for your recent unsatisfactory shopping experience with iEDM. Our operations were impacted by our manufacturer's emergency facility move due to tariffs, a situation that unfortunately worsened beyond initial expectations. 
  

  We're thrilled to confirm that part of your order has shipped. The rest will be completed next week as advised by our manufacturer. We've been working hard to get them out to you, and we're so grateful you stuck with us. Please monitor your inbox or spam folder for the shipping details. We will send it to you as soon as it becomes available. 

  As a token of our appreciation for your patience during this delay, we have issued a partial refund to your account, you will receive the code via email shortly.
  

  Thank you from the bottom of our hearts for your understanding. We'll keep you posted with any new developments!
  

   

  Sincerely, 

  iEDM Team

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 29, 2025. On their website it clearly stated that if I put my order in by May 1st, then I would receive my order in time for EDC (May 15th). After about a week of not receiving any sort of information regarding my purchase, I contacted iEDM through email, since thats the ONLY way. They claim to have 24/7 customer support but thats *** When I call the number on their website I am directed straight to a voicemail that informs me that I will be contacted within 72 hours through email. Its incredibly frustrating! I finally received a response on May 11. It was vague and disappointing. I am pretty sure AI replies to emails. However, they seemed to have no knowledge of my order. I contacted them a few days later, only to be told my order was *finally* being processed and would ship by the end of the week. Well, that was 2 weeks ago and I still have not received my order! Ive emailed them several more times and cannot get a straightforward answer. They customize in clothing that is made specifically for festivals and they know how important it is to receive your order on time. They are showing zero care or concern regarding the service they are giving their customers. I will never be purchasing from this company again. BUYER BEWARE!!

  Business Response

  Date: 05/28/2025

  Hi *****, 

  I apologize for the unsatisfactory online shopping experience you had with iEDM. The recent delays and prolonged customer service wait times were unacceptable on our part. We recognize that you have been waiting for your order for almost a month, and we sincerely apologize for the continued manufacturer delays. We understand that this situation is extremely disappointing, and it certainly does not reflect the standard of service we aim to provide. 

  Good news! Your order has finally shipped! It will be delivered to you within the next couple of days. You may monitor it here: *******************************************************************************************;

  
  As a courtesy, we have issued a full refund for the remaining balance of this purchase. You should receive a refund notification shortly. 

  I apologize for the inconvenience. We did not intend to make you worry about your order. We sincerely hope you enjoy your awaited outfit! We hope you appreciate this extra item and that it makes up for any past issues.

   

  Sincerely, 

  iEDM Team

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an item that is supposed to be made and shipped within 5 days. 9 days later and it has not been shipped, ive emailed the last 3 days and only got a response today saying they will "Look into it". At this point i went and ready their other reviews where they clearly lie on the regular about shipping times. I needed this for an event that I will now have to make other last minute plans for since this fell through. Dont have a timeline for items if you are unable to uphold that timeline, thats deception and borderline fraud when it happens on a consistant basis.

  Business Response

  Date: 03/23/2025

  Hi ****,

  I apologize for your poor online shopping experience with iEDM. The recent delays and customer service wait times were completely unsatisfactory on our part.

  The full refund for this order has already been issued, it can take 3 to 5 business days for your bank to process this.

  Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future. Please do not hesitate to reach out if you have any additional feedback or need further assistance.
  

  
  Sincerely, 
  iEDM Team

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i tried to cancel my order after it not shipping ten days after i ordered it even they there website claimed it would only take 5 business days. i then contacted them about it and they told me to wait. then i filed an order to cancel the order a few days later and it took them two days to respond and in that time they have shipped it to me. i dont want to have to pay to ship the item back to them. its not my fault it took them two days to respond to me and when they did respond to me they told me they would look into it.

  Business Response

  Date: 02/19/2025

  Dear **** and BBB Team,

   I apologize for your poor online shopping experience with iEDM. The recent delays and customer service wait times were completely unsatisfactory on our part. We experienced a large influx of order inquiries due to *********** day, the reason why we weren't able to get back to you sooner when you requested to cancel your order. 
  

  To return your order, you may hand it over to **** free of charge if it is still unopened and sealed. Simply write "RETURN TO SENDER"

  If the package has been opened, I hope you'll reconsider keeping it. We'd be happy to sweeten the deal for you an issue a $28 refund to your account.
  
  We look forward to hearing from you soon.
  

  
  

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered item 14 days ago and paid for first class shipping. Item states up to 5 days for manufacture. After 14 days there has been no update on item. **************** takes days to respond and just keeps offering store credit for future orders which I expressed i have no desire for given the problems with this order and that it was purchased for a specific event which was this weekend. Still no update o. When item will be manufactured and I have no requested a refund given that item still has not been completed and now I am receiving no response from the company.

  Business Response

  Date: 12/17/2024

  Hi ****,

  Woo hoo! Your order is finally on its way. You will receive an email with the shipment details shortly. Please check your inbox or spam folder.
  
  The recent delays and customer service wait times were completely unsatisfactory on our part. Unfortunately, we were significantly backed up on emails at that time but I can assure you we are working around the clock to fix the shortcomings we have encountered over the past couple of weeks. 
   
  Again, we apologize for keeping you waiting, and thank you for holding on as we complete your order. We've issued an additional discount to your account as a gesture for your time. Thank you for supporting small businesses like ours, it truly means a lot to us. 
  
  Take care!
  

  Regards,

  iEDM Team
  

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved ti satisfaction.

  I finally received a response after the company was notified of my complaint filed with the BBB.  However, my request to cancel my order was ignored.  I was again offered a gift card that I declined several times and was advised they would provide priority shipping for the delay.  The shipping method they chose was lesser quality than the shipping method I paid for which was first class at the time of ordering as this item was for an event which has now passed.  They did refund part of my shipping costs which is not what i asked for and have now shipped the ordered despite my request to cancel it twice.   I am still waiting to see if my order arrives.  I have  attached a screenshot of my correspondence with the business.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 12/19/2024

  Good day, ****

  The shipping delays are expected during this time of the year, we want to re-assure you that we used a faster shipping method for your order as we promised. First Class method takes 5 to 7 days while Priority shipping takes 2 to 3 days. The tracking link shows it will be delivered to you on the 21st.

  Lastly, we've issued a discount to your order which now sums upto half of the price of the hoodie aside form the gift card we sent. I hope you find this offers favorable. Let us know how you wish to proceed with your order once you have it and we'll be happy to assist you.

   

  
  Sincerely,

  iEDM Team
  

   

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received an email that this situation has been resolved and that I did not respond, however I did.  Since my last correspondence, I finally received the product and it was defective as it came torn and not sress length as they claimed.  I again contacted the company and now have requested to return the item since they did not cancel my order per my request and now the item is defective and they are refusing the return despite their website saying item is returnable and exchangable.
   

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

• Initial Complaint

  Date:11/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on October 23, the two products I ordered said they take 5 days to produce. It has now been 17 business days and 23 regular days since my order. I requested information about my shipment on November 5th and was told my order was almost ready, it is now 10 days later and the product still has not shipped. I requested a full refund yesterday November 14 with no response and again today November 15th with no response. Their website has now disappeared so I have no choice but to call my credit card company and try and get my money back through them. Order number ****** spent $245 do not order from this company as it is clearly a scam.

  Business Response

  Date: 11/21/2024

  Hi **********

  Our sincerest apologies for your poor shopping experience.

  Our team is working around the clock to fulfill orders as quickly as possible while maintaining high-quality standards for our custom-made-to-order items. However, with the continuously increased volume of festival orders we are receiving, we experienced a bit of manufacturing delays. 
  

  We've shipped your package last week and it is now in transit via ****** The international tracking link will start to show update once the package is received by our partner carrier who will ship it internationally. I attached the ***** tracking page here to prove that we cannot cancel the shipment anymore since it is already in transit.

  Rest assured that your package is making its way to you as we speak. International shipment usually takes 2-3 weeks for Standard Shipping and 5-10 days for Express. Thank you for supporting small businesses like ours, it truly means a lot to us. Stay awesome!
  
  
  

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order November 2. Have not received any type of tracking and when I call customer service the number is no longer working. I think I got scammed.

  Business Response

  Date: 11/14/2024

  Hi *********,

  Our sincerest apologies for the delay in receiving your order. The production period usually takes 5 to 7 days however, with the continuously increased volume of festival orders we are receiving, we are experiencing a bit of manufacturing delays.

  Your order is now in transit, to be delivered within the next few days. You may track it here: *******************************************************************************************;

  We genuinely appreciate your patience with us as we adapt to the current circumstances. If you would like any further assistance, please feel free to reach out to us. Stay safe!

   

  Sincerely,

  iEDM Team
  

• Initial Complaint

  Date:10/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for expedited shipping on a product coming from ********** to *******... Payment was made October 15th...I have not received a tracking number as of October 26th. Order status remains to be "confirmed"... I sent an email and have received no response. As a resolution I simply ask for a written or verbal confirmation from seller that the products purchased are being shipped, I also request to be reimbursed for the shipping cost. I am willing to disregard shipping reimbursement if the product arrives at some time within this week. I am aware of the 5 production days and we are well past that...I will be happy to change my reviews and reddit post as soon as the clothing arrives and proves to be good. I will happily praise and support IEDM, even if they just communicate with me I'd be willing to atleast give a better review and not reach out to my bank.

  Business Response

  Date: 10/29/2024

  Dear *****,

  Thank you for your time. I regret the delay in responding and appreciate your understanding.

  Both of your orders have shipped, please check your inbox for the tracking details. Lastly, we've issued a refund to your account worth $30 to compensate the inconvenience this may have caused you. Thank you for holding on as we complete your order and for supporting small businesses like ours, it truly means a lot to us.
  
  Take care!
  

• Initial Complaint

  Date:10/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/4/2024 $150 Im trying to get my order i paid $150. Ive tried sending emails *** tried calling sending me straight to voicemail im.just trying to get what i ordered before edc I find it crazy that i had to pay so much yet its taking longer then what they said was gonna take.

  Business Response

  Date: 10/20/2024

  Dear *****,

  I'd like to apologize for the delay in receiving an update for your order.  We are experiencing an increased volume of emails resulting in longer response times than wed like. I assure you we are answering all inquiries with efficiency and in the order in which they have been received. Your time is greatly appreciated.

  Your order finally shipped and will be delivered to you next week. You'll have it handy before EDC. Thank you for supporting small businesses like ours, it truly means a lot to us.