We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Taxi

Curb

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxi.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I FINALLY received a satisfactory email response back from the company, but it wasnt until AFTER I Posted this request on BBB. 
    Curb should respond more timely to emails
    Sincerely,

    **** *



     

    Business Response

    Date: 04/08/2025

    The eta that is displayed before a driver accepts is based on the number of available drivers. Once a driver accepts, the app provides an updated eta which may change depending on where the driver is when they accept, changes in traffic, route taken, etc. The rider is granted with a ***** period to cancel if they are unable to wait for their ride. If the rider waits too long before canceling, the cancelation may be subject to a fee to compensate the driver for their time. This cancelation fee policy is explained to the user in the app before cancelation, and has been explained via email multiple times in the past. All of this has been explained to the customer, and their concern has been resolved via our Support. 

  • Initial Complaint

    Date:01/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charge on my credit card statement for "Curb LV Taxi YCS *********" on 1/6. I was in ****** on 1/6, so it was concerning to see a charge from a different state. I looked up the company through ****** and sent an email requesting an itemized receipt. I received a response from ******** Estopito that there were no records with my name, and asked for additional information if I used Apple Pay so they could attempt to locate records that way. I replied with the additional information. I received a response that no records were found and to try emailing ****************** "as they might have your transaction and the receipt would only be available in their system."I sent an email to them with my information. I received a response that there are no records matching my name and to go back to Curb. I sent another email to Curb support that **** sent me back to them. ********* Sing from Curb emailed me requesting my information so she could check the records. I responded with my information. ********* replied there are no records matching my name. I called my credit card to dispute the charge since no one can provide any documentation of what this charge is. The credit card company determined my credit card has been fraudulently accessed and immediately locked it. The credit card company is sending a new card by mail, but I won't have access to it for up to 7 days. Not only will I be without an emergency credit card for a week, all of my bills connected to my card on auto pay will be disrupted.

    Business Response

    Date: 01/24/2025

    Thank you for sharing this constructive feedback.  Curb is always open to feedback regarding our **************** process.  We did review all interaction you had with Curb and viewed the Credit Card receipt that you provided.  The receipt does not have Curb listed.  If you can provide a receipt with Curb name listed,we are very interested in seeing that. The receipt you sent us lists, ********* **** *********, ***  Curb is not associated with, nor do we do business with this cab company.   

    ****************.

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After my reserved Lyft did not show up we had to take a cab home from the ********* on May 25, 2024. The cab driver agreed to take us to the suburbs and charge us a fare of $70.00 which was slightly more then the rate of what the Lyft was supposed to be. While on the ride home I saw the driver manually add money to the fare from his computer and by time we arrived at my home the fare was $194.06. Not what we agreed to and not what the fare should have been even based on rates charged by the city of *******, it should have been about $85.00 metered. I have reached out to Curb, which processed the fee multiple times and have had no success. I have reached out to my credit card, Lyft, and 311 and nothing is address the fraudulent behavior of this company. So now I am reaching out to the BBB.

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    The business has reached out to me, I assume in reference to complaint ID ********, and they have issued me a refund.  I find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

    so we were giving him a tip, which I now regret). About 20 minutes later, as we were inside the airport waiting to check in, I received the Curb receipt via text and I also checked my credit card app and saw the charge went through. I immediately reached out to Curb via email, explained the situation, and requested a refund. After a few exchanges and about a week, Curb told me they couldn't get in touch with the driver to verify my claim and therefore there was nothing they could do for me. TERRIBLE customer service. I'm sorry, but do they think this is some weird scam I'm pulling to go around and try to collect $20 I'm not ***********? They allowed this driver (and their company since they certainly take a cut) to get paid twice for the same drive. Horrible customer service. No wonder people don't take taxis any more. Uber and Lyft have much better customer service and they're willing to believe their customers.

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could give zero stars to this company, I would. I am a person with a disability (I have cerebral palsy) who is completely dependent on the use of a power chair to get around. On Thursday, December 7, 2023, I pre-booked a reservation for a wheelchair-accessible taxi (Curb) to pick me up from an event in Long Island back to my home in Brooklyn. I booked the reservation for Saturday, December 9, 2023 for 10:30 pm. Upon booking my reservation on the app, I received an email confirmation concerning the details of my trip. By the next business day, I received confirmation of payment from my bank for the trip. Fast forward to Saturday evening, 5 minutes before my scheduled pick-up time, the curb app notified me that a driver was being searched for. 15 minutes past pick-up time, the taxi had still not arrived, so I decided to call customer service to find out an ETA for my driver. The first few times I called, I was told that although I booked two days in advance, drivers were very limited. The final call that I made with customer service (now nearly an hour after my scheduled pickup time) I was told that unfortunately, Curb did not service the area that I was in.After pleading my case with the supervisor about not having an alternate way home, I was flatly told there was nothing the company could do other than refund me for the trip, which could take 3-5 business days. There was no regard for my situation. My safety was also in jeopardy as I was left in a parking lot in the middle of nowhere close to midnight, and businesses around me were already shut down.Ultimately, I had to get the police involved, and they took the time to search for alternative transportation, which cost me an additional $350 to get back home. I spent a total of 3 hours in a dim-lit parking lot before any help could get to me to bring me home. I would have never come to the location if I knew I would be stranded! I was misled, and my safety was in jeopardy. This is completely unacceptable

    Business Response

    Date: 12/11/2023

    Thank you for sharing this feedback with Curb. 

    It is true that this rider placed a ride request in advance, and that there were unfortunately no available drivers to accept their request. We are addressing this internally to see why this rider was apparently given conflicting information and will investigate this to see what steps we could have taken to ensure that her ride request was fulfilled in a timely manner. This rider was not charged anything. Curb placed a temporary pre-authorization hold at booking to secure a valid payment method. This hold was voided when the ride was canceled. Curb has no control over how long it will take the pending transaction to disappear, but most banks will catch up within 3 to 5 business days if not sooner. This rider has not been charged and will not be charged. 

  • Initial Complaint

    Date:11/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Curb regarding complaint ID ********.

    Sincerely,

    ***********************
    hhh like what? That makes no sense. I did go to my bank and have them dispute the charges and I was refunded through my bank. This is very concerning because anyone who has a bad experience and gets refunded will lose their money a few months later without consent and to my that is stealing. I just want this company to be reviewed and investigated for their poor business. I hope no one has the same experience I did.

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Curb regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    At this time, I have been contacted directly by Curb regarding complaint ID ********, however my complaint has NOT been resolved because:

     

    The business still has not provided an explanation as to why customers are being charged more than reflected in their emailed receipts and more than authorized for gratuity, not have they taken any steps to remedy the issue. They've also failed to respond to multiple inquiries requesting a follow-up.

     

    Sincerely,

    ***********************

    full email thread of my interactions with Curb customer service (third attachment); as you can see, they stopped responding and were never able to provide an explanation of why I'm being charged more than reflected on the receipts, how widespread this issue is, and how they intend to resolve it. They have not responded to my last two attempts to reach out via email, and they do not provide a phone number or any other way to contact them besides email.Any help would be much appreciated. Thanks in advance!

    Customer Answer

    Date: 04/12/2023

    Better Business Bureau:

    At this time, since my most recent update on March 20, 2023, I have not been contacted by Curb regarding complaint ID ********, nor has Curb responded to my most recent inquiry.

    Sincerely,

    ***********************

Curb is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.