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Business Profile

Credit Union

United Nations Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for United Nations Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Nations Federal Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UNFCU sent me an email communication that I made a request to withdraw a credit card dispute, and then at the same time reversed the credit and charged my account. It is false. I never withdrew this dispute and the funds should be returned to my account immediately.

      Business Response

      Date: 09/18/2024

      To ****** ********, BBB Complaint Analyst:

      UNFCU conducted in-depth research on this complaint. Although Priority Pass confirmed the validity of the charge in question, they issued a refund of $128 on August 27, 2024. This overlapped with the provisional credit we had applied for before the merchant issued the refund. We reversed the provisional credit on August 21, 2024.
      We confirm that the $128 merchant refund is now reflected in *** ****** account. Our internal investigation determined that no further credit is owed, as the courtesy refund from Priority Pass has already posted and resolved the disputed amount.
      Our team has been in communications with *** **** and this outcome has been communicated to the member as well.


      Sincerely,

      UNFCU ********************* Director

       

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United Nations Federal Credit Union Had hard pulled my credit score even before I submitted my application.When I try to communicate with them through a call, representative ************************************************** told me a hard pull wont affect my credit score and when asked to clarify, she said she cant provide any solid proof since shes not a credit expert. When asked if they could dispute the hard pull, she said whats done is done, despite I DID NOT submit my application.

      Business Response

      Date: 03/27/2024

      To **************, Complaint Analyst:

      UNFCU received the BBB complaint letter on 25 March 2024.

      We have responded directly to ********** today, outlining the steps taken to address his concerns.

      He has been provided with management's direct contact information should he have further questions or concerns regarding this matter.

      Sincerely,

      UNFCU ********************* Director

       

    • Initial Complaint

      Date:10/10/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint is about UNFCU **** credit card and fraudulent charges claimed by a merchant, car rental company. The merchant claimed non existent damage to the rental car, although I have provided picture of the same damage that existed when I picked up and returned the car.UNFCU did not respond for more than a month, and rejected claim without a response from the merchant. The merchant instead sent back an generic e-mail stating I have signed a contract?I was unable to use **** credit card protection in case of car damage (CDW), as the period for filing a claim expired.

      Business Response

      Date: 10/27/2023

      Attn: ***************************, Complaint Analyst

      We received the BBB complaint ******** letter by mail on 19 October 2023.

      UNFCU conducted full investigation of the case and we have responded directly to ********************************* with a resolution.

      Sincerely,

      UNFCU Retail Administration

      Customer Answer

      Date: 10/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Dear ******.

       

      Thank you for your action, and thank to UNFCU's admin response and reimbursement of the disputed amount.

      However, the issue with the fraudulent merchant still persists and it is not a good precedent.
      Also, I do not see what I could do better to protect both myself and UNFCU/Visa from this behaviour.

       

      Thank you.

      *********************************

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Customer Answer

      Date: 10/31/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:08/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm seeking assistance with the following accounts listed in my credit report. I am complaining because I want these account late payments to be removed and correct the account status to be paid as agreed but still the UNITED NATIONS F C U has no response or action about the account in my credit file. To resolve this problem I would like you to aid me to correct the late payments in the account that are damaging in my file. The account is listed in my credit report:UNFCU **************** Balance: $4,798.00

      Business Response

      Date: 09/21/2023

      To whom it may concern:

      This is to confirm that UNFCU conducted investigation on this complaint case. We responded directly to *** ********************* *****.

      Our response included account history information, investigation results and a focal point ************** can contact if there are any further questions.

      Sincerely,

      UNFCU Retail Administration

    • Initial Complaint

      Date:02/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of this credit union since about **** and have purchased 3 homes with their financing. when I decided to purchase a 4th home, the credit union provided a pre-approval letter for the expected amount of purchase even ordered an appraisal which required first proof of payment of the down payment. I therefore made the down payment and ******* money and also ordered an evaluation of the building and a termite evaluation. Based on all of these, the agent set the closing date. 2 working days before closing, the credit union requested additional information from me. I struggled to put in place all the information but off-course the closing had to be extended. Then 3 days before the next closing and past the due diligence period, the credit union came back again with more conditions including the requirement for me to sell my home in ******* which is already completely paid-off. I got back to them asking why all those conditions were not put on the table from the very beginning of the process and had to wait till the very end, few days before closing. They insisted that all those conditions had to be met. After keeping the seller waiting for months, it became obvious that we were going no where. I asked them to give me a decline letter to send to the buyer. That also took several days to come. At the end, I lost :Down payment = $ ***** 2- Appraisal by a UNFCU contractor = $ 700 3- Home inspection = $ **** 4- Termite inspection = $ 350 I spent a total of $ 10,350.I asked for a refund and they declined telling me that I would get a credit in my new loan request. I want my money refunded and compensation for all the trauma that my family and I have gone through.

      Customer Answer

      Date: 03/10/2023

      Better Business Bureau:

      At this time, I have not been contacted by United Nations Federal Credit Union regarding complaint ID ********.

      Sincerely,

      *************************

    United Nations Federal Credit Union is NOT a BBB Accredited Business.

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