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Business Profile

Emergency Shelter

FJC Security & Renaissance Shelter

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/20/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am writing to formally report a deeply troubling encounter with two security guards contracted by FJC Security at the ******************* on June 18, 2025, at approximately 1:00 PM.During my visit, when I raised valid concerns, the security personnel engaged in behavior that was abusive, unprofessional, and threatening. Specifically, the two male guards on site:- Attempted to silence my complaint rather than support a resolution.- Used sarcastic, mocking, and hostile language and expressions.- Rolled their eyes, grinned inappropriately, and treated the situation as a joke.- Refused to identify themselves, deliberately concealed their faces and badges.- Prohibited me from taking photos despite their misconduct, appearing to avoid accountability.This conduct created a hostile environment, made me feel unsafe, and was intimidating in nature. Such actions are unacceptable for security staff entrusted with public safety and responsibility.I hereby request the following:1) Immediate review and preservation of all video surveillance footage from the *************** on June 18, 2025, between 12:30 PM and 1:30 PM.2) Identification of the guards involved, including their names and employee status with FJC Security.3) A formal investigation into their conduct, including their refusal to identify themselves or allow documentation.4) A written response confirming how FJC Security will address this complaint and ensure accountability and professionalism in future conduct of your staff.I am willing to provide further details and cooperate fully with any investigation. These individuals should not be allowed to jeopardize the safety and trust of the public.Please confirm receipt of this complaint and that the requested footage and information will be secured and reviewed. I have attached photos of the individuals involved.Sincerely,****** ******* *********************** ************

    Customer Answer

    Date: 07/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by FJC Security & Renaissance Shelter regarding complaint ID ********.

    Sincerely,

    ****** *******

FJC Security & Renaissance Shelter is NOT a BBB Accredited Business.

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