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Business Profile

Cryptocurrency Exchange

Elite Crypto Chain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business deals with ***** trading and payments are dealt with in **************. I first got started with them in about April or May of 2022. Every question had a legitimate answer and seemed really good. So I got started and then all the "fees" started happening. They keep claim these are all maintence fees in order to keep the account active against inflation and deflation. At first it seemed ok and I paid to keep the account going, then when it became time to withdraw you have a broker fee. Also seemed ok because that's typical with any investment. But with the withdraw they changed part of address to receive ******, once I contacted them about it they told me its my fault. After days of argument I finally got to text with somebody in charge of the website and he explained that it was their fault and that I would get the funds recovered. Once the customer service person was told to recover the money and send it to me they tried to charge a recovery fee of $1,500. More arguments happened, after a week or 2 of this I paid the amount so I could move on with this, get my money and be done with them. After the third website change due to "hackers" from what i was told, I was finally about to withdraw again. Now this time they told me absolutely no problems would happen. They didn't inform me that none of my previous info was saved or on file and so the funds were lost again. This time the fee is much smaller to recover funds so I paid that to get it recovered. Now they want to charge me another $3,000 for maintence fees to my account before the will give me the funds I've paid for multiple times already. This is getting very frustrating and I want to be done with them. Never seems like you ever see the profits you made and just a revolving door of fees and more excuses. All together I've spent $11,000 to try and withdraw the $37,500. I want help to just get the money and be done with them. Right now they have been very little help about this.

Elite Crypto Chain is NOT a BBB Accredited Business.

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