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Business Profile

Art Schools

CASK Foundation - Creative Art Space for Kids

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** ******* (Owner of CASK) $1700 for summer camp for my daughter, **** *******, to attend from 7/9/24 thru August 2024. My daughter passed away on 7/20/24, I notified *** ******* through email of my daughter's passing on 7/22/24. He didn't reply so I called him the next day before class started, to confirm if he received my message. He stated that he didn't see the email, but because he "has integrity" he would give me a refund, because of the extenuating circumstances. I let exactly 2 weeks pass and contacted *** *******, he rushed us (my mother and I) off the call, with no resolution. I then went to his studio, where the camp is located, and *** ******* was standing in the lobby, seemingly not busy, but when I came to ask about my refund, he became rude, with my sister and I and stated he didn't have time for this and said he had a class to get back to, and disappeared to his classroom, and that he would be contacting me soon. Here it is, nearly a month later and I haven't heard from *** *******. I shouldn't have to chase him down about a payment for a transaction that my daughter wasn't able to complete. I understand if he wants to retain partial payment for the 4 classes my daughter did complete, but it is criminal for him to to retain the whole payment. I lost my daughter, husband, and stepson all on 7/20/24, I'm already dealing with this tragedy. I shouldn't have to deal with this also. Fair is fair and if *** ******* did have the integrity that he stated he has, he would refund me as he stated.

    Customer Answer

    Date: 09/30/2024

    Better Business Bureau:

    At this time, I have not been contacted by CASK Foundation - Creative Art Space for Kids regarding complaint ID ********.

    Sincerely,

    ******** ******-********

CASK Foundation - Creative Art Space for Kids is NOT a BBB Accredited Business.

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