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Business Profile

Health Monitors

Synergy Fitness Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Monitors.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Making it extremely difficult to cancel gym membership. Owner stated that it would take 30 days via certified mail and the mail in address was the same location that I was currently at. Ridiculous practices, the gym itself is filthy and the machinery is broken and thereby dangerous to exercise on. I refuse to be charged an additional month despite not utilizing the gym. It is theft to charge when the desire to cancel was clearly expressed and made to be a drawn out and difficult process.

    Business Response

    Date: 01/02/2024

    Please see original agreement where customer signed the cancellation policy which is clearly outlined in bold letters on the front of agreement. NOT hidden in back or in fine print.

    As far as the gym itself, there is NOT 1 broken piece of equipment, nor is the facility filthy. If that was the case he wouldn't have been a member for 3 years & we wouldn't be in business at this location for nearly 25 years.. He's obviously saying those things because he doesn't like the policy that he agreed to and signed for. To date he still has not requested to cancel his membership.

  • Initial Complaint

    Date:03/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I signed up to this gym (******* ******* of Lynbrook) years ago. I have been charged monthly just fine for years. When the pandemic hit I called the gym to ask to cancel my account as I had no idea what was happening but i did not feel safe going to the gym during a pandemic. They advised me to email **************************************************** & that i could just pause the account instead of losing benefits that come with canceling. I went ahead & emailed ***** asking for a pause on my account (email attached) . I never heard from them again stating they will resume billing on all accounts. I have not been back since. fast forward to today 3/23/23 I receive a call from a collections agency asking me to pay $253.95 that is owed tot he gym. I explained to them i have no idea why i would owe them this money & that no one from Synergy has reached out to me to tell me that the pause is resumed ******* will be charged. I tried calling Synergy & spoke with ***** ************* told me she has no record any contact with ******* membership as it was so long ago. I asked how do I owe you money if you cant even find my information. I asked for information on when I was being charged again She said she has no answers for ****** need to contact whoever just called me from collections. I Have no idea if this collection agency is legitimate. If i signed a contract with Synergy of Lynbrook why can they not give me any information about my account. but send me to a collection agency? ***** stated she doers not have the information for the billing or collection agency they use. I understand each fitness center is privately owned. I believe Lynbrook is scamming their customers to pay for monthly charges without proper communication of what & when we will be charged. No one has ever reached out to me to state that my membership is overdue, late etc. When you call they have no answers.

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceled gym membership via email and mail and was still being charged. Had to cancel payments through my bank. They now sent me to collections. I have never missed payments on any of my accounts and they are bullying to continue a membership just to get money from me

  • Initial Complaint

    Date:01/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Synergy Fitness in Lynbrook, ** along with my son (minor) at the time. During Covid when the gym was closed, my account was frozen and resumed when the facility reopened. Today, a received a letter (final attempt) advising my son to contact Rise ******** to discuss his account or the account would be sent to a collection agency. I immediately called Synergy Fitness after reading the letter and was told that my son's account is closed but my account is active. I checked my emails for any notifications of the same stated above but there was nothing. I never had any issues with the company in the past. I believed the facility's actions were unprofessional and unnecessary. The facility has been provided with my contact number and email address.

Synergy Fitness Club is NOT a BBB Accredited Business.

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