Reviews

Review Details

• Review fromGreg L

  Date: 04/12/2025

  1 star
  I went with this company and this kit because they were US based, and it seemed like it was good quality stuff from the photos. A big selling point of this was the power supply. This is much more expensive then piecing all of this together yourself, but I figured it comes with a nice power supply and they'll be my go to for restocking these supplies. Well that quickly fell apart.
  I ordered Feb 25th. At the time it said most orders ship within 2 weeks. Well fast forward to MARCH 21st and I finally call in to see what the deal is. I'm told "oh we're waiting on a component and it'll ship next week" Well fast forward two weeks and I have to call them again. I shouldn't have to track you down after giving you 300 dollars.
  They finally ship and what do you know, this power supply that was a huge part of why I bought this kit is a generic cheap ****** one (still has the fba label on the box) and this whole experience leaves a sour taste in my mouth. Getting NOT what was pictured at the end of having to track these people down just to ship this feels like a kick in the teeth.
  These people don't care about their customers, I'd avoid them and shop elsewhere. Haven't had a shopping experience this bad in a long time.

• Review fromTony L

  Date: 11/07/2024

  1 star

  Tony L

  Date: 11/07/2024

  Caswell, Inc is the owner of *** ******* ***. They are a manufacturer of *** ******. I ordered a $2000 unit 7.5 hp surface drive kit, and ran it for under 2 hours. I immediately called to indicate concerns about the unit funcrionality, and my after dealing with their service manager for 3 months to try and diagnose the issue, they agreed to accept a return for repair. Without disclosure, they charged me over $500 for shipping, ridiculed me via email, and would not admit to the clear defect evidenced by video. I have never been treated so poorly as a consumer. I ended up paying them vs disputing my credit card charge just to get them out of my llife.
  

  Caswell, Inc.

  Date: 11/08/2024

  This is not an accurate review. 

  
  

  The customer claimed a defective product and we paid the freight charges to have it returned to us. Upon arrival, it was found to be operating perfectly. We notified the customer of return shipping charges and the customer agreed to pay them.

• Review fromBryan S

  Date: 06/10/2024

  2 stars
  Ordered a $200 1.5 kit for copper electroplating. Came with a pump, anodes, anode filters, a bucket, copper crystals, and Caswell branded brightener.
  The pump does not work. The supplied instructions are for a completely different model. The tube does not fit around the fastener to hold it to the pump. The pump itself is extremely flimsy.
  The brightener leaked out in shipping. Inside of the rigid bucket so it was a packing fault. It had virtually no padding.
  The copper anode filters are the wrong size. They are the exact length of the anodes, meaning you can’t close off the ends, making them pointless. Like a water filter with a hole in the middle.
  The only thing technically missing from the order was the manual. The document that tells you the voltage/current the solution needs to work. Relatively important.
  Acid was not included