We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Paint

The Purple Painted Lady

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paint.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled this order 10 seconds after it was made and contacted you right away with my correct address!!!!
    They couldn’t stop the order even 10 seconds after I’d made it with an auto generated old address in their data—
    Now it is being sent to my OLD ADDRESS!!
    THIS IS UNACCEPTABLE!!! I know that whoever gets my order will not contact me and will probably KEEP my things! This is not an inexpensive order and I am NOT HAPPY. :/

    Business Response

    Date: 03/03/2023

    Our CANCELLATION POLICY IS CLEARLY NOTED ON OUR WEBSITE AND IN ALL EMAIL CORRESPONDANCE:    We responded to the customers email via email on 3.3.2023, 10:01Hi *****,The
    address you provided looks like it went to address that is 7 hours away
    from you current. Do you have any family or friends still in the area
    that could possibly intercept or visit that home and speak with who
    lives there? Or probably a more reasonable approach, did you complete a
    Standard Forward Mail & Change of Address for with the post office?
    They are in place for a year at a time and can be renewed. You can even
    call that local post office to remind them. Then your package would
    automatically be forwarded to you. Since you still have this old address
    n your system- it seems like you moved from there most likely not that
    long ago. You will want to clean out out shipping addresses from your
    cookies on your pc also to prevent this from happening to you again.We
    understand that you are frustrated pertaining to your order ******
    placed on feb 27, 2023 - 12:45:57 PM. The Purple Painted Lady tries has a
    very clear communication on the process to change or cancel an order
    once placed. It is on our menu bar and here is a link to it: ********************************************************************Both
    of the emails that were sent to the email address you are writing us
    from for your order confirmation emailed immediately after placing your
    order and the shipping notification email with your tracking clearly
    state to contact us via text or call ###-###-#### because if you email,
    or message us - we may not see it due to us packaging.My
    phone number is ###-###-#### and I am always available to speak with
    you. Please feel free to text me and I can call you right back.Trisha

The Purple Painted Lady is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.