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Business Profile

Fire and Water Damage Restoration

Quick Response Restoration Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Quick Response Restoration Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quick Response Restoration Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud alert! business was supposed to dry out the issue I had in the basement and y’all took the equipment before it was dry. Nor did you let me know typically how long this process will take based on the floors that I have. The guy that came today said it takes typically seven days to dry out a concrete floor. So you knew it would take longer than three days and then it let me know. So now I’m supposed to just have a wet basement? You were all supposed to take the fridge and the people came today and left without taking it even though they knew that’s what they need to do. This is why they didn’t come yesterday because they didn’t have the vehicle to pick it up.

      I keep calling the office and I keep getting forwarded to the call center even though you are open and answered my call the first time.

      This is really unprofessional! They took my money, but services were not rendered.

      Business Response

      Date: 12/28/2023

      Customer ****** ***** sustained a sewage back up and wanted a price for a three day dry out and clean up/sanitization.  She did not want to file an insurance claim.  Quick Response quoted $2,300 and obtained a credit card payment from the customer.  After three days, our technician responded to the loss only to find the customer very rude.  The customer  said  she would be reversing the credit card charge if the equipment was picked up that day as agreed upon.  Because the customer said she would not be paying for the services, the technician picked up the equipment and did not remove the refrigerator.  Had the customer been open to a discussion, Quick Response could have quoted her an amount for further days of drying.  Please contact me with any questions.  Very truly yours,  ****** * ***** Esq Quick Response Restoration, Inc 
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    Quick Response Restoration Inc. is BBB Accredited.

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