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Business Profile

Modular Homes

Showcase Homes of Malta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Modular Homes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a mobile home that was purchased through this company. They installed my ac unit and over cut the floor for the grate, therefore my floor is very spongy and my flooring is rolled up near the grate. i keep calling about getting this fixed and am told that the guy that did this is a sub contractor and has his own business and he is very busy. i have reached out to them every couple of weeks and they never call back. This has been going on for 2 years and all i'm asking for it to be fixed. i have had a lot of issues with this company. 3 months after I moved in my fuel tank tipped over and they said that it wasn't their fault.

    Business Response

    Date: 03/27/2023

    Called business and spoke with Paula who stated that there will be a repairman going out to the property to repair tomorrow.

    Business Response

    Date: 03/28/2023

    This is in response to the complaint made by ******** ****, ID# ********. Ms. Male has stated we have not finished repairing her floor decking and lino. This is to date correct; we have tried several times but had scheduling

    issues over the last 2 years. We are scheduled to go to her house on 3/28/2023 between 12 and 1pm to resolve this issue. In regard to her fuel tank tipping over, it did indeed tip over. The tank was installed by a

    certified heating specialist. It was installed properly at that time. After multiple fill ups by her heating/ fuel company the tank tipped over. We had no interaction with the tank after installation. We believe this is a homeowner

    maintenance issue. The homeowner/fuel company must monitor their property and fuel tank. 


    Customer Answer

    Date: 03/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    The guy came and fixed my floor. Thank you! I guess I will have to pursue the fuel issue with someone else. 



    Regards,

    ******** ****




Showcase Homes of Malta is NOT a BBB Accredited Business.

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