Complaints

This profile includes complaints for Saratoga Classics & The Parts Broker's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saratoga Classics & The Parts Broker has 2 locations, listed below.

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  Saratoga Classics & The Parts Broker

  15 Trieble Ave Ste 5 Malta, NY 12020-6027

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  Saratoga Classics & The Parts Broker

  42 Gailor Road Gansevoort, NY 12831

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20, 2013 I ordered a door regulator for the driver door for a 1995 ***** ******. Between Marc 20th and April 12th 3 different regulator was shopped to me and the ***** service department found they were all the wrong part. The last time I contacted John at Saratoga Classic about the wrong part, i requested that my money be refunded. I would like for the $135 be credited back to my credit card.

  Business Response

  Date: 06/02/2023

  we sent her 2 front door window reglators  and each time she got them she told us they where wrong she all so order a/c comprosser that the fist one she told us was wrong and next one was wrong we credit her for that the day she call we told here to give us her vin number so that we could see why all the parts where wrong she refused so i inform here if she did not wont to do that to send the psart back and we would crdit here less locating fee and shipping 

  Customer Answer

  Date: 06/05/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  
  
  
  
  Regards, 
  
  ****** ******
  
  If the business was concern with making sure that they shipped the correct part, they should have verified the VIN number after they shipped the wrong part the first or even the second time.  I should not be inconvenience by the business any longer and I expect to be refunded $135 back to my credit card. 

  Business Response

  Date: 06/07/2023

  if the customer gave us the wrong info witch i belave to be the case all i ask  her for was the vin so we could confirm so we could get the credit from the yard that sent it and then have he send it back to the yard that it cam from and we wold credit her as we did befor when shorder a/c contoles and she needed a a/c copresser we charge he shipping 2 ways and a 20% restocking fee ans she know that is the case with this we can not return the part now to them it is over 30days  i am will to refund her the cost of the part if she sens it back to the yard that ship it 

  Customer Answer

  Date: 06/21/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Each conversation that I had with **** regarding my 1995 ***** ****** was for the driver front window regulator.  The VIN # *****************.  I expect $135.00 to be processed back to my credit card.  
  
  Regards, 
  
  ****** ******

  Business Response

  Date: 06/22/2023

  1 I ask for the vin numberand the part number  back when she called us iback in when she called and told us the part was wrong she refused to give us that info .as you can see we type this order right see below*  ****** ******                       *  ****** *******  *** ***** **                        H  *** ***** ***  ********* ** *****                  I  SUNNYVALE TX 75182D  *** *** **** P  *** *** ****TERMS             PHONE       ORDERED BY  DEPT     PO#      ORDER DATE  Cash 03/17/23 W/O # R/O #   TRUCK   SALESMAN SHIP DATE128586  JOHN       03/17/231 ****** 125        95 ****** ** (Extra 0001Sale) 95 Int.***** Sdn (4 Dr)2 she still has the part i do not know if it is wrong or not do to the fact she will and did not give us the part number odd it . 3 our warranty is as follows ) We offer a 30, 60 or 90 day, and longer in some cases, REPLACMENT WARRANTY on parts 15 years or newer, depending on the part. We must be notified within 7 days of part arrival of part defects (with the exception of freight orders, please see below). All parts over 15 years old carry a 30 day REPLACMENT ONLY warranty. Electrical parts are sold to be in working order. There are NO cash refunds on electrical parts, REPLACMENT ONLY . there is a link at the the end of all our e mails to this web sight and i did offer to replace it IF I HAD THE INFO TO SEE THAT IT WAS WRONG . 4  WE DO NOT guarantee shipping on any part over 15 years old - it is the responsibility of the customer to return merchandise to the vendor (call us for that information). this is stated in our warranty as well #9 i ask her to return the part and there is a 20% restocking fee  5 and now on 6 /2 6 weeks after on phone conversation with a 9art that has a 30 day replament warranty she wonts a full refund . at besst  if she retund the part when i ask her tow she was dow $80.00 $20.00 restock and the shipping come to $55 (THAT IS IF SHE RETURND THE PART TO THE VENDER WHEN I ASK HER TO NOT KNOW }   

  Customer Answer

  Date: 06/22/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  Regards, 
  
  ****** ****** 
  
  I have provided the VIN # for the ***** ****** on a prior respond.   I will not pay any additional cost to return any of the other wrong products and/or restock fee.  The $135 that was charged on my credit card should be refunded.