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Business Profile

Exercise Programs

Stretch Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I never signed up for a membership. Please credit my card for the $119.00 for the month of August 2024. After I received my complimentary stretch at the ********* location in July, I told the manager that I only wanted to pay for two sessions for $119 which were paid for in July. He told me that he would not sign me up for a recurring membership and charged me on the spot for the 2 lessons. I recently learned that my card was charged again for $119 for the month of August - I am seeking the help of the BBB to ensure that this business credits my account today for $119 and ensuring that my card is no longer charged going forward. No one picks up the phone and no longer responds to my text messages. Do not do business with this company.

    Customer Answer

    Date: 09/14/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Stretch Zone has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ************************

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a complimentary stretch session with *****. He recommended I sign up for a 3 month program (which is minimum) and to go twice a week for stretching. I was completely misled i was signing a real contract as it was all on an ipad and he didnt explain what i was really signing. he distracted me while doing so asking me many personal questions. when i got home my pain from the stretch kept getting worse and i have been uncomfortable since. the next day i saw the contract that went to my email and immediately called to cancel. it took over a week to finally get that done however they are not refunding me the 440$ they deducted from my card as a down payment. I never really received any official services from them. They do not return calls, answer my emails ! not only was injured but felt i was scammed and ghosted. I never in my life have had such a negative experience with a business. I never once even received a receipt for my transaction. I have been asking them but have received no response

    Customer Answer

    Date: 03/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************************



     

Stretch Zone is NOT a BBB Accredited Business.

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