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Legal Document Help

LetterDash

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request for an urgent letter regarding slander, that would enable me to be with my mother, who was dying. Because her nursing home was so vindictive, I didn't dare go back without some sort of legal letter warning them that I intended to *** them for the slander, and that retaliation wouldn't be tolerated when I went to visit my mother again. Letter Dash completely ignored my letter. I sent a letter to support the next day when I didn't see it show up in my profile, and for weeks, I called, left messages, and resubmitted that letter over and over again. They didn't even bother to tell me if they were declining to write it, they just ignored me. I finally got an email a couple of days ago (2 months later), telling me I had to submit my request with details. My request could not have been more detailed! It was as if whoever emailed me didn't bother to check to see if I'd submitted anything. My mother was dying and that was hard. I was slandered and threatened on her deathbed by the nursing home Director, and I have audiotape to prove my innocence, and her guilt. I didn't get to return to see my mother after that, because I didn't feel safe, given their vindictive nature. Letter Dash took that from me. They're horrible company.

    Customer Answer

    Date: 07/15/2024

    At this time, I have been contacted directly by LetterDash regarding complaint ID ********, however my complaint has NOT been resolved because:

    July 15, 2024

    On Jun 23, 2024, I emailed LetterDash and informed them not to make any further contact with me unless they had solid evidence that I had said anything inaccurate in my review and/or BBB complaint.

    LetterDash, after already threatening legal action for filing my complaint (and posting a review of them online), ignored my request and sent me a threatening email (see attached) regarding legal action -again-, whilst continuing to ignore my requests for evidence of any inaccuracies or misstatements regarding my experience.

    Issue remains unresolved, and LetterDash by ignoring my request for no further contact, made me feel harassed, bullied and intimidated.  I am reporting them to authorities as well.

    MC

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************

LetterDash is NOT a BBB Accredited Business.

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