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Business Profile

Major Appliance Services

Cor-Jus Enterprises, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cor-Jus Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cor-Jus Enterprises, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We called ******************* 6/7/2024 and he was able to schedule us an appt next day window 12-3 for dryer not working. He told us $125 was diagnostic but would be applied towards the repair. We were preparing to take our son to the hospital for a procedure so timeliness was crucial. Next day the tech, **** son called and said he would be an hour late he came at 4. Ok. He showed up in 3 mins he diagnosed igniter coils and he didnt have the part! Hed have to order it he had used his last part. I was so upset we needed to get this dryer fixed and couldnt get to a laundromat. He said $70 for the part and he would have it Monday 6/10. After we needed it fixed , we dealt with the issue and waited until Monday. ***** a rep called from a company under a different name( he has many names and locations) was nice but said they have the part and the total is $350! Since we paid $125 we would owe the difference. I started to cry this was bait and switch. She said I could talk to *** about it but he was out for another day. We were able to get the dryer fixed for much less with a different vendor. We needed to get the dryer fixed Next day I called *** the owner explained everything then he says oh we will give you the part for $70 my son made a mistake but we will do it I said we already had it fixed with all this back and forth and mixed messages in pricing. I asked him to please refund us the $125 diagnostic since the cost we were told was not the cost of $70 and we could t afford to go forward and was bait and switch. He said no way Im not refunding you $125 your problem you went with someone else. No honestly it compassion here. I just want my $125 he did us wrong

      Customer Answer

      Date: 07/07/2024

      Better Business Bureau:

      At this time, I have not been contacted by Cor-Jus Enterprises, Inc. regarding complaint ID ********.

      Sincerely,

      ***************************

    Cor-Jus Enterprises, Inc. is NOT a BBB Accredited Business.

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