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Business Profile

CPR Certification

New York Medical Career Training Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPR Certification.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an EKG/Phlebotomy course with New York Medical Career Training Center paying $1,179 (receipt enclosed). The class was scheduled to begin on July 17th and run to August 14th, ALL correspondence I received from the school confirmed this start date and I made significant adjustments in my life in order to accommodate this specific start and end date. I then received a phone call on July 7th that the class start date would be changing and now would be starting one full week earlier than scheduled. This phone call came less than 1 business day before the new start date. This lack of proper and appropriate notification was very unprofessional and lead me to endure hardship in order to accommodate this new start date. I communicated my concern and dissatisfaction directly to the business in the hopes of getting a fair resolution in the form of a partial refund to compensate for their poor business practices. I however, was not even given the dignity of a response. I am hoping that the Better Business Bureau can help secure a resolution and prevent future students from being treated in this unprofessional manner.Furthermore, the quality of the education has not lived up even close to the promises of advertising. The daily classes always start at least *************************************************** a timely manner to unlock the office building in order for class to begin on-time. The school also consistently refuses to supply even the most basic and necessary supplies in order to successfully perform the basic training duties for EKG/Phlebotomy. The administration has ignored repeated requests by the classroom instructor to provide adequate supplies. I mentioned many of these concerns in my email to administration (enclosed here) though as I mentioned it was ignored.

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