Complaints

This profile includes complaints for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Worthy.com

  25 West 45th St 2nd Floor Manhattan, NY 10036

  
• 

  Worthy.com

  20 W 37th St Fl 12 New York, NY 10018-7365

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They received .75 marquis **** 14k plum gold. This had been confirmed by 3 jewelers in my area. They stated they weren't able to purchase due to low demand. They mailed it back to me. At ****** I filmed me myself moving the **** from their return to packaging into the packaging of another online resale jeweler. They just called me to tell me the center stone is moissanite!!! Worthy stole my diamond and unmounted it without consent. This will get rectified or I will take legal action!

  

  Business Response

  Date: 10/31/2022

  Hello *******,

  It looks like we are currently working with you to provide information showing that the ring you received returned from us is the same ring that was originally sent in to us for evaluation.
  

  Our lab and shipping teams have confirmed with us further that this was immediately determined at the outset to fall under our minimum qualifications for auction, so the ring was never unmounted, cleaned, or anything else other than prepared and repackaged for return to the seller.

  We will continue to gather any details we can provide you so that you can pursue your case with this other jeweler.

  Thanks,

  The Worthy Team

• Initial Complaint

  Date:10/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped two rings to Worthy.com for potential resale. They were shipped on October 3 and received by Worthy on October 4th. One of the rings was evaluated the same day, in-house, with a very low "Quick Sale" offer sent to me the same day, October 4th. I declined the offer and asked for my ring to be shipped back. A ***** shipping label was created on October 5th. My ring has yet to be actually shipped. I inquired multiple times and was told it would be shipped back between "**** business days." We are now on the 13th business day and Worthy seems to be having difficulty shipping my ring back for unknown reasons. I have gotten the response of "Our shipping department has informed us there will be a slight delay in the processing and shipment time for the return of your item(s). Please be assured that we are doing everything we can to make sure all items are returned as quickly as possible. We sincerely apologize for this unanticipated delay and the return exceeding the original timeframe we advised you. We will send you an email with a ***** tracking number once your jewelry has been shipped out." There is no reason for this delay. The ring was not sent to be graded, cleaned or unmounted. It was evaluated in-house. There is no reason that this ring should not already be back in my possession.The other ring is still being evaluated for auction, which has also been a much longer process than they make it out to be in their advertising. I fear that I may have the same difficulty with either getting it returned or payment if it is auctioned.

  

  Business Response

  Date: 10/21/2022

  Hello ****,
  
  At Worthy, our number one desire is to provide a 5-Star Experience for every seller who decides to utilize the unique services we provide to help sell their jewelry.  Therefore, when we read of an experience that fell short of this, we certainly want to do what we can to address what happened and understand it better to work on improving future interactions with sellers.  Most importantly, if we are able, we want to make it right.
  
  I see where your jewelry is currently being processed for return to you, but we do apologize for any delay.  Our standard Returns Processing Time is 7 to 10 business days from the time a Return Address is confirmed with the seller, so anything beyond that is not typical, but can happen sometimes when there is a backlog of shipments to process.
  
  Regardless, we are making your return a priority and will make this right for you.  A member of our Leadership Team will be reaching out to see if there's anything else you need, but rest assured, we'll take care of getting your jewelry back to you quickly and safely.
  
  Thanks for your patience and understanding,
  The Worthy Team

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my ring in to be auctioned off as part of their business platform. I was not satisfied with the offer so I asked the ring to be returned. Since then, Ive just been pushed off and ignored. When I call or email no one replies but when they do reply they say you need to respond to the verification email that is never sent. Theyre making it all about the verification email and its not even coming in my junk mail or anything and Ive called and emailed over and over and I cant get my $5000 ring sent back to me.

  

  Business Response

  Date: 10/19/2022

  Hello *****,

  At Worthy, our number one desire is to provide a 5-Star Experience for every seller who decides to utilize the unique services we provide to help sell their jewelry. Therefore, when we read of an experience that fell short of this, we certainly want to do what we can to address what happened and understand it better to work on improving future interactions with sellers. Most importantly, if we are able, we want to make it right.

  It appears the Returns Verification Email that is automatically sent to sellers wanting their jewelry back didn't go through because the email initially provided through our platform had an incorrect character at the end of it (".con" instead of ".com").  That email went out a week ago today on 10/12, so we do apologize you didn't receive it to confirm the Return Location due to a typo in the email as it came into our system.  Since these Return Verification Emails are sent out automatically, we wouldn't have caught that.

  Now, that we have figured that out, we'll go ahead and manually get that email sent to you with the corrected email address and we can get your jewelry returned in a timely manner as would normally happen in these circumstances.

  Thank you for reaching out to help us take care of this for you, and we'll work to resolve this quickly.

  Sincerely,

  The Worthy Team

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent a bridal set and a bracelet to worthy.com to see how much they would buy the jewelry for. After they received them they told us there was no demand for my items and didnt offer enough for us to sell them. We went through the process to have them returned several times after being told we had to confirm our return address every time. Now they are refusing to speak to us about our return and they have had the items for almost 2 months now and refuse to send them back. I would like my items to be returned to me in the exact same shape in which the company received them. I have documents on everything from before it was shipped.

  

  Business Response

  Date: 10/18/2022

  Hello *****,

  We do apologize that the return of your jewelry has taken longer than expected as the 7 to 10 business days Returns Period we advertise is what we try to keep as the standard. 

  
  Unfortunately, in extremely busy periods like we're currently in, there are occasionally delays, but I can assure you that your item will be on its way today, and you should receive it within the next 1 to 2 business days.

  
  Thank you for the opportunity to work with you and for your understanding and patience in this matter.
  

  Sincerely,
  The Worthy Team

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I listed an item on worthy.com for sale. The offer that I received was too low, so I requested that my necklace [Necklace #*******] be returned to me. On 9/15/22, I received a confirmation that it would be returned. I was told: current return processing timeframe is 7 - 10 business days during which time your jewelry will be carefully inspected and packaged for return. I called three times between 9/23/22 and 10/17/22 and each time I was told that the return processing is taking longer than expected. Based on the tracking ID provided ************, Fed Ex has not yet received the item. The appraisal that I received from a local jeweler was $775. I would like Worthy to refund me $775 (no processing fee).

  

  Business Response

  Date: 10/18/2022

  Hello ********,

  We do apologize that the return of your jewelry has taken longer than expected as the 7 to 10 business days Returns Period we advertise is what we try to keep as the standard. 

  Unfortunately, in extremely busy periods like we're currently in, there are occasionally delays, but I can assure you that your item will be on its way today, and you should receive it within the next 1 to 2 business days.

  Thank you for the opportunity to work with you and for your understanding and patience in this matter.

  Sincerely,

  The Worthy Team

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My auction was ended on September 29, 2022 but I did not take an offer. Till now I have not received my product back yet. Also, when I talked to them at the beginning, agent has never told me that it will take **** business days to get my package back. This is such a big mistake and cause me a damage of opportunity to sell else where. I need this to return to me by Friday October 14. 2022.

  

  Business Response

  Date: 10/12/2022

  Hello ****,

  At Worthy, are goal is for every seller such as yourself to have a 5-Star Experience with us. Therefore, when we hear of any circumstance that creates negative feelings about our services, we want to address those and solve the problem in the best way possible.With every piece of jewelry that is sent in to us, the ultimate end result we would like to see is a successful sale at auction as that benefits both you the seller and us as a company. However, some of the time, it does not work out and we have to return the item to the seller. In these cases, this is why we have sellers agree to our Worthy Terms and Conditions, which is where we disclose the Returns Process in advance.

  The 7 to 10 business day processing time is necessary to ensure all returns are handled by Worthys qualified professionals in accordance with stringent security and quality procedures. Additionally, if your center stone was unmounted by Worthy, your item will be remounted by a trained and qualified professional, which may take additional time.Sometimes returns are able to go out on the early end of the time period, but often, our team needs the full time to make sure what is returned to the seller is in at least the same condition we received it.

  That all being said, we certainly understand your frustration with the wait time to get your jewelry back from us. A member of our Leadership Team will be reaching out to you today to see how we can best resolve this for you and make it right.

  Thanks,

  The Worthy Team

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Till now, I dont know the status of my package. Who will responsible for damage that cause me. Also, if you try be transparent, you should put it in the first page. This is ridiculous.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  

  Business Response

  Date: 10/19/2022

  Hello Oran,

  According to ***** Tracking ****************************************************************************************, you picked up and signed for your Returned Jewelry on 10/14 at the ***** Pickup Location in **************.

  We hope this complaint has now been resolved.

  Thanks,

  The Worthy Team

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm an easy going person and have never not once filed a complaint with the BBB. At first review Worthy.Com appeared to be a credible business. I submitted an inquiry about mailing them my ring. Since that moment I received weekly reminder emails to ship them my ring. Promotion after promotion. I think hard before making most decisions but everything appeared to be on the up and up so I mailed my ring to them via Fed Ex. Within a few days I was emailed with a suggested reserve of $850 on a ring that cost me $5,500. I thought that was incredibly low especially knowing the Worthy fee was %18 so I set the reserve at $3,000. A bid came in for $1,300 or so and then I countered at $1,700. During this time my closest Uncle passed away and my life was flipped upside down. I contacted Worthy to let them know I needed time to handle all that goes along with someone passing away. I contacted Worthy back **** days after his passing to see if the buyer was still interested. They were not and Worthy suggested now that all of their buyers had seen the ring that I re-list it at a lower price. It appears they are more about their buyers making money than the customer. Anyhow, I decided that I would sell my ring through a different option. I requested that my ring be shipped back. Worthy was quick to respond that it would take **** business days. That process began on 8/30/22, today is 9/23/22. I've called countless times and have been told that Fed Ex was having delays. I mentioned I'd be patient and could wait a couple days passed the ten day ****. Since then every time I call they tell me, " we've reached out to our shipping department and we can't get ahold of anyone. I'm on hold for a few minutes and then different people tell me the same word track. At this point I've lost all patience and trust with this company and thus here is my compliant. I just called and they told me they'd email me to schedule a call with one of their managers. Are you serious?!

  

  Business Response

  Date: 10/06/2022

  Hello ****,

  We certainly understand the frustration and anxiety associated with waiting to receive your valuable item(s) returned to you.  We have confirmed that you did receive your items back, so we appreciate your follow-up letting us know that.

  Rest assured, our team at Worthy have the constant goal of working together to make every Sellers' experience a 5-Star one, so we certainly try to make things right whenever a ball gets dropped or there's a miscommunication or misunderstanding.
  

  Thank you so much for your patience and understanding as we got this situation taken care of.

  Sincerely,

  The Worthy Team

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my jewelry for their standard service to be examined and contacted regarding a price they thought it would receive at auction. They gave me their auction estimates. It was too low compared to the original cost of the jewelry, so I requested all my jewelry be sent back to me. They have yet to send back any of my jewelry. It has been over a month. When I contacted them to ask why my jewelry has not yet been sent back, they replied: "We do not send out returns until all items on your account are complete." There is nothing to 'complete' on the account. I denied their services and they should be sending my jewelry back promptly with complimentary shipping as agreed when I sent it to Worthy.

  

  Business Response

  Date: 09/28/2022

  Hello ********,

  At Worthy we take great care in everything we do regarding a seller's valuables they have entrusted to us, including the preparation for Returns.

  Whenever there are multiple pieces sent in together such as yours, we treat each piece individually for grading, evaluation, and preparation for sale or returning to the seller.

  Normally, our Returns Process takes **** business days from the time a seller requests the item(s) to be sent back to them, but with this return, it did take a couple extra days, so we do apologize for the delay.

  It appears your return has been received in good order from the Return Tracking, so we appreciate the opportunity to work with you even if we were unable to complete a successful sale of the item(s).

  We thank you for your patience and understanding as we worked to make this right for you and get your jewelry returned.

  Sincerely,

  The Worthy Team

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  
  
  
   
  
  

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I forwarded a tennis bracelet to Worthy (Bracelet #*******) that I purchased from ****** Jewelers on November 19th, 2019 (Item #********, which is no longer sold) an order which cost me a total of $1,573.20. I created a profile on Worthy's site and provided any associated photographs of the item along with a photograph of the receipt from ****** Jewelers indicating the original purchase price and the total spent on the item. This package was forwarded to Worthy on August 5th 2022 via ***** tracking #************. I received an email from Worthy stating that they had received the item on August 8th, 2022 and on the same day received an email stating that "we have determined there is currently not enough demand for it in our marketplace." I thought to myself, fair enough, there isn't any demand in the market for relatively new diamond tennis bracelet that hadn't been worn throughout the pandemic, as long as the company returns it I can have its value assessed elsewhere. The return address should have been ***** Shipping Center *********************************************************************, the location that I utilized to initial ship the item. I was provided return tracking #************ which indicated that the item's shipment had been canceled by the Sender and delivered to an address in ********, **. I reside in ****** ********. I have attempted to contact the business via their contact form on their site but haven't received a response via email since August 8th. If the original item cannot be found I would like to be reimbursed the purchase price. This is the first and last time I will use an internet based Jewelry appraisal site.

  

  Business Response

  Date: 09/02/2022

  Hello ************,

  
  Thank you for speaking with our leadership team on August 24th about your concerns. Since initially speaking with you, we have confirmed you've received your bracelet back per ***** Tracking number ending in ****. Thank you again for your time and patience while we determine the error that prevented you from receiving your package in a timely manner.
  
  As explained during our conversation, the address you confirmed for your return is the address we shipped the package to. We shared your concern when we discovered the package had been routed to another location by *****. ***** corrected their error and returned the package to us. Due to the circumstances, we waived the reshipment fee and shipped your return.
  
  In any instances where we receive jewelry that we're not confident will perform well during auction, we'll return without hesitation and free of charge  Although we weren't able to assist you with the sale of your bracelet, we appreciate your desire to do business with us. We do hope we may have the opportunity to work with you at some point in the future. 
  
  
  The Worthy Team

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my ring with Worthy. Everything went well. I was told my payment would be in my account 2-5 business days. I was told this in July 27th. It is now August 8th. I called Worthy and the only information they gave me was that there is a delay and they cant give me a date of when I will receive payment for my ring.

  

  Business Response

  Date: 08/24/2022

  Hello ****************,

   

  We sincerely apologize for the extended period of time before your payment was issued. To confirm, your payment was issued on August 8th. Please note, a member of our leadership team has attempted to reach you several times to confirm you have since received the funds in your account. 

   

  Your patience was greatly appreciated while we quickly corrected the  technical error that temporarily prevented payments from being issued. Payments are commonly issued within 1-5 business days from the successful end of an auction however we again sincerely apologize your payment took an additional three business days to be issued.

   

  We will remain focused on taking any additional steps we can to correct the poor experience this delay created. Please do not hesitate to follow up with our team directly.

   

  Thank you,

   

  The Worthy Team