Complaints

This profile includes complaints for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Worthy.com

  25 West 45th St 2nd Floor Manhattan, NY 10036

  
• 

  Worthy.com

  20 W 37th St Fl 12 New York, NY 10018-7365

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** company is still holding my extremely expensive multi ring wedding band set

  

  Business Response

  Date: 09/27/2023

  Hello ******************,
  
  We greatly appreciate your patience while final preparations were taken for the return of your jewelry. Great care was taken to ensure all pieces within your bridal set were carefully and securely packaged. 
  
  A series of emails and texts were sent to you directly for the status of the return as well as the confirmation that it was shipped. 
  
  If there are any remaining questions or concerns, a senior member of our support team will be happy to assist you further. 
  
  Thank you,
  
  Worthy Team

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my engagement ring and wedding band ring to worthy for auctions and sell. The auctions did not meet my minimum amount to sell. I requested they send them back, to which they agreed. I receiving the rings, the engagement band was not mine. The setting was different and had 6 diamonds instead of 8. I had pictures for proof, as well as the ring they sent back having been engraved inside with a date and different persons name. After contacting Worthy they assured me they would locate my ring and get back to me right away, I sent them the pics of my ring, on 8/23/23. I have heard nothing from them since, until today I got an email saying that they agree to repair my ring and to send it back. My ring is not broken, they lost it. Now they want me to send the wrong ring back to them. This is not a resolution. I want my ring back or payment for the ring, valued at $1500 to replace.

  

  Business Response

  Date: 09/27/2023

  Hi ******,
  
  Several teams have been involved in the review of your concerns to one, determine how such an oversight could have occurred, and two, determine the appropriate path forward in rectifying it with you. A senior member of leadership has reached out to you directly to ensure you have one primary contact to communicate with going forward. 
  
  We are confident the correct bridal ring was returned to you and can easily be verified by identifying the unique inscription on the diamond of the ring. As for the band that was shipped to you, we do ask for your cooperation in returning it our office in the possible event it was another unsold jewelry piece intended for return to its rightful owner. 
  
  We have every intention of making this right with you and look forward to connecting with you directly to take the final steps in getting this resolved. 
  
  Thank you,
  
  Worthy Team

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did in fact just yesterday receive an email from someone who identifies as head of customer success. Up to now I have been told they found my ring and would ship right away. I have also been repeatedly asked to send my ring back for a new auction.among other things. I was also told they are still looking for my ring. I would like a clear answer. I want my ring back. This started on 8/23, with no resolution. I am concerned if I ship back the incorrect band worthy shipped to me, they will stop responding.since I have had to drive all communicationand again they have told me all kinds of different stories. I agree the engagement ring is the correct one.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did receive an email asking me to set a meeting time, but the appointment system did not work. I have sent the contact 2 emails with no response. I have conflicting stories about my ring. One person said they found it and another said they are looking for it. They are insisting I send the incorrect ring to them. I would like to have someone call me so we can have a conversation and I can get the truth and a resolution.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 10/26/2023

  Hello ******************,

  We're glad we were able to connect with you directly earlier this week to discuss your concerns and possible steps we could take to rectify them. A follow up email has been sent to you today with some additional options. 

  We look forward to resolving this unfortunate experience with you and helping you move forward.

  Thank you,

  Worthy Team

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my engagement ring and wedding band to your team for evaluation and with the possibility of selling it. I decided not to move forward because I did not think that I was receiving a just offer at the time. I am writing this complaint because when I received the rings back, I realized that the diamond on the engagement ring was cracked. I would like to have this addressed to the point where I feel Worthy is responsible for paying for the damaged ring. I have attached the report and photos that were provided to me at the time of the evaluation.

  

  Business Response

  Date: 09/29/2023

  Hello ******************,
  
  We are very concerned that this is the first time we are being made aware of your concern. As a reminder, your jewelry was returned and signed for by you on October 21st, 2022 and can be confirmed on ***** tracking ending in ****. A copy of the ***** proof of delivery for your package has been provided with our response. Although great care is taken through a series of quality checks to ensure jewelry is returned in the same condition previously received, if there are any concerns with the returned jewelry, we agreed to notify our team within 7 days of the delivered return. 
  
  You have indicated there is damage to your jewelry however the photos attached to your complaint are the professional photos our team took on August 30th, 2022, shortly after your jewelry arrived to our office. A member of our leadership team will follow up with you directly to request photos of the alleged damage you believe to have occurred while your jewelry was in our possession. Please note, we are very concerned about the period of time that has passed and if this damage could have instead occurred at some point within the last 11+ months it has been back in your possession. 
  
  We look forward to connecting with you directly and getting to the bottom of your concerns.
  
  Thank you,
  
  Worthy Team
  

  Customer Answer

  Date: 10/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi *******,
  
  Unfortunately, taking normal photos will not show the damage that I addressed in my BBB complaint. After receiving the item from your team when I attempted to sell, I decided to go to *******'s Row here in *******, and it was there where I was told by multiple people that they were unable to purchase the ring from me given the damage. Keep in mind, the only time the ring was taken apart was when it was in the possession of your company. Since then, I have kept it in its box inside a safe that I have at home. At this point, I'm unsure if anyone will purchase this from me and if they do attempt to, the value has certainly dropped exponentially given the damage. I'm hoping we can come to some sort of resolution.
  

  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi ********,

  Following up on the above-referenced complaint. I submitted a new complaint, and was told by the BBB to touch base with you given that you handled the initial complaint. See attached complaint that was submitted earlier today. In short, we were told that Worthy may consider reimbursing us for the damage to the rings, but needed supporting documentation. That was provided, and they have yet to respond. See attached. 
  

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  

  Business Response

  Date: 02/19/2024

  Hello ******************, 
  
  Extensive discussion has taken place between you and our team for your concerns over the past 4  months. To be clear, you have not provided any documentation to substantiate the existence of any damage, specifically a "crack" within the diamond that you believe we should be responsible for. Additionally, after you resubmitted your ring through our process last month under an alternative name and false pretenses, unbeknownst to our team at the time, the objective third party grading that was completed did not report any external chips or cavities. This GHI grading report was already made available to you but is also attached with our response for your review.
  
  Our Terms and Conditions, which you originally agreed to, clearly state that all returned jewelry must be inspected and any damage or loss must be reported to our company within 7 days. As a reminder your jewelry was returned in October of 2022 and nearly a year had passed before we were made aware of the alleged damage in the BBB complaint you filed in September of 2023 against our company. Despite the extensive amount of time that had passed since the ring was back in your possession, our company acted in good faith by thoroughly reviewing your concerns and addressing them with you directly. 
  
  In light of the recent physical assessment that both our team as well as the expert gemologists at GHI unknowingly conducted of your jewelry, we remain confident the "damage" you believe to exist is based on the notable feather inclusion, commonly described as an internal "crack", found within the diamond. It is important to note that such an inclusion commonly occurs while the diamond is forming in the earth and would have existed within the stone long before it was originally purchased by you. Furthermore, the characteristics observed for your diamond in the recent GHI report and the *** report originally obtained in September of 2022, also attached for reference, specifically a color grade between I - J, a clarity grade between I1 - I2, and a cut grade of Fair is having an unfortunate effect on your diamond's resale value over the past 16 months and likely its demand amongst jewelers you may have recently attempted to sell it to. 
  
  As stated in our most recent email to you, we do hope you will ultimately reach an acceptable offer for your ring however we also hope you now have a more realistic expectation of its potential resale value. 
  
  Best regards,

  Worthy Team

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Worthy to sell my ring. They requested a photo that I sent to them and they sent me a label to send them the ring. Worthy said that my ring was eligible for their auction. The ring was previous appraised by a GIA ********* jewelry for .92 carats, VS1 diamond, Grade H prior to sending to them. They sent me a correspondence back saying it was less than .70 carats and it would not be eligible for auction. I called and they had lost my jewelry. Once they found it, they put it at auction as a .90 carat diamond VS1 Grade L(which is lower in quality) and requested a reserve price of $600. The ring was originally purchased for $4500. I declined and said I would like a $1200 reserve. At the time of the auction I never was able to locate my ring on their site that should have been available to the public. There were also other rings comparable on their site that were way above $1,000. They said my ring was 4 grams of gold when it was actually 11 grams. I was offered $580 to which I declined. The asked me to confirm my address and at the point I have NOT received my jewelry back and it is beyond the amount of time they said I would receive it. This does not seem to be a legitimate business but rather a way to take advantage of people. I only ask that my ring be returned to me in the original condition expeditiously.

  

  Business Response

  Date: 09/27/2023

  Hello ******************,
  
  Members of our team including a senior member of leadership spoke with you on several occasions about about your pending return. It was explained that one of the primary steps being taken during this time was to remount the center diamond to your ring's setting. Expert care and time are required to correctly and securely remount the center diamond to the setting. Once any necessary work is completed, all jewelry also undergoes a final quality check to ensure we are returning the jewelry in the same condition we originally received it in.

  Your jewelry was shipped back to you on the 11th business day from when we initiated your return. We are genuinely sorry for any frustration created with our return processing timeframe and for the timeframe to extend 1 business day beyond what we originally advised however we also did our best to set clear expectations for the overall timeframe with you.

  To be clear, there was no question at any point on the whereabouts of your ring, Item #*******, while it was at our office. When reviewing your account, there were other duplicate jewelry submissions our team briefly communicated with you on and any confusion is likely to have stemmed from this separate correspondence. 
  
  In reference to the recommended reserve price we suggested as your auctions starting point, this amount was provided with the intention of helping you understand what comparable jewelry pieces to yours have sold for. As a reminder, for added accuracy in our evaluation, we provided complimentary grading at the GIA *** for your diamond. You ultimately have complete control to set the minimum amount your jewelry sells for and in the event the auction is not successful, we'll return your jewelry free of charge. Live auctions are not avai***le to the general public and only you and the professional buyers within our buyer network can access your auction. Jewelry from successful auctions can be viewed by anyone here at any point: *****************************************************

  If there are any remaining questions or concerns we can assist you with, please do not hesitate to follow up the member of our leadership team who has recently reached out to you directly. 
  
  Thank you, 
  
  Worthy Team

• Initial Complaint

  Date:08/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its nearly impossible to get in touch with these people. My ring sold, (way less then I would have liked but I had no way of getting it back) now that is has sold I have messaged and called trying to get an ETA on when I will get my money. Nothing. Its been 5 days since it sold and the portal on their website just tells me it sold. No processing time and the customer service is just bad all the way around. Zero communication once they have the ring they email you on occasions like when your ring sold or ************ started. Very disappointing and frustrated with the entire situation. I do not recommend them. Very unprofessional.

  

  Business Response

  Date: 09/29/2023

  Hello ****************,
  
  Congratulations once again on your recent auction. Your jewelry was sold after the highest bid exceeded the reserve price you set when you started your auction. We're sorry to hear you are not happy with the amount you received however as a reminder, we gave you complete control of setting the minimum amount you were comfortable selling your jewelry for. Had this amount not been reached, the jewelry would have been returned to you free of charge. 
  
  Much of our communication is sent via email and text to keep you informed of every step along the way. In fact, we can confirm a total of 15 emails and 11 texts were sent to you between the arrival of your jewelry on August 3rd and the confirmation of issued payment on September 1st. On the day your ring was sold, August 25th, you were sent an email, subject line "It's a deal! [Ring #*******]" notifying you of the finalized sale and that we were in the process of getting the funds from the buyer for your payment. It was advised in this email the money would be transferred to you within 1-5 business days. You received a follow-up email on September 1st, subject line "[Worthy *******] Payment Issued - Check It Out!" 5 business days later, confirming the funds had been sent. 
  
  A member of our leadership team will be following up with you directly to better understand your experience and what we could have done differently to help you walk away more satisfied. We look forward to learning from your experience and determining how to best address any remaining concerns with you, should there be any.
  
  Thank you,
  
  Worthy Team

• Initial Complaint

  Date:08/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can never get an accurate answer from anyone. They have had my item (that I did not sell for their incredibly low-ball offer (and was to be returned to me) going on 3 weeks now. They are processing it to be returned. Processing clearly states **** business days. They have not purchased it; It belongs to me and I I want it back! Ive called, emailed, and used the chat feature. Still being processed is always the seemingly robo-generated response. Enough is enough.

  

  Business Response

  Date: 10/02/2023

  Hello ****************, 
  
  In the excitement of helping you sell your round cut pendant necklace, it does appear that your cluster pendant necklace's return was not handled in the normal timeframe of **** business days returns are normally processed within. Your necklace has since been returned to you and we do appreciate your patience while the final steps were taken to get the jewelry shipped. 
  
  A member of our leadership team will be following up with you directly to ensure any remaining concerns have been thoroughly addressed.
  
  Thank you,
  
  Worthy Team
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a ring with Worthy.com I wanted to purchase the ring back. They refused to contact the buyer. I asked several times and they refused. I didn't want the buyer's information, just for Worthy.com to reach out and see if I could buy the ring back.

  

  Business Response

  Date: 10/02/2023

  Hello *********************************,
  
  We had the opportunity to partner with you on the sale of your jewelry at the end of May this year. When you reached out at the end of August, three months after the sale, we reminded you of the finalized sale but as a courtesy to you, checked to see if the ring was still available. You were notified on August 25th the buyer no longer had the ring. 
  
  Our network of over ***** buyers are made up of professional business owners within the jewelry industry. It is very common for buyers to purchase jewelry with the intent of reselling it quickly. We understand this was likely disappointing news however this is why we focus on setting clear expectations surrounding the sale of any jewelry being final. You are given complete control to set the minimum amount your jewelry sells for so in the event a sale occurs, you always walk away satisfied. 
  
  If you have any remaining questions for our team, please feel free to follow up with us directly.
  
  Thank you,
  
  Worthy Team 

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After sending two diamond rings to this company I quickly determined the right hand does not know what the left is doing. They were not transparent about both rings being at auction and their website had issues with real time. After the red flags I decided not to auction and I asked for them to send both rings back. My property has not been returned in over a month and every time I call I get put on hold repeatedly. A guy name ***************** send emails saying they will send my rings back but they have not been returned.. This is theft and they do not honor their selling process as advertised to the client. I want my property returned immediately

  

  Business Response

  Date: 10/02/2023

  Hello **************,
  
  When we received your request to return your jewelry on August 8th, we initiated the return and began final preparations to get the jewelry shipped. As stated in communication sent to you directly, our return processing timeline is **** business days from when the return is confirmed. It is important to note that your ************** set ring required the ************** to be remounted to the setting which did contribute some additional time to the overall return timeframe. Your jewelry was ultimately returned to you ******************************************************************* ***** Tracking ending in ****.
  
  In reference to the concerns with your experience overall, as a courtesy, our team provided you both the professional photos and grading for your jewelry that is normally intended only for auction purposes. To ensure there are no remaining concerns left for us to address, a senior member of our leadership team will follow up with you directly. 
  
  Thank you, 
  
  Worthy Team

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of Transactions: April 2023 to current (8/15/23)1 women's bridal set, equal to $3,625 (appraised value of valuables sent to company for mutual benefit in auction).Worthy.com committed to providing either: a successful sale of my jewelry or the safe return of the item(s) within **** days via ***** should the auction be unsuccessful.Worthy.com has failed to provide either of the above outcomes and will not pay out the value of the bridal set entrusted to their care.The business has tried to resolve this issue with degrading offers much below the appraised value. See PDF of communication.

  Customer Answer

  Date: 08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  #1 - ring was appraised for ridiculously low- Ive had it appraised by the *** before and this *** ********* was 10k less. #2 I was not given an auction manager. #3 there is a ***nt crack in my ring that wasnt there before. Theyre reaching out to the lab to find out what is going on. #4 I was ghosted by the person who signed me up for worthy, who customer service says is my auction manager. #5 they only put 2 pictures up. Probably to hide the crack in the ring. Every other auction has several pictures. I want them to file an insurance claim based on the damage theyve done to my ring.

  

  Business Response

  Date: 08/24/2023

  Hi ************************,
  
  We're focused on clearing up the misunderstandings that appear to have led to your poor experience. Our Head of Customer Success has attempted to reach you today to discuss your experience and focus on getting your jewelry returned without further delay. Please respond to their email at your earliest convenience. 
  
  To address your concerns one by one, we want to first make very clear that no damage was caused to your sapphire ring. New photos of your ring were taken and uploaded to your auction to provide reassurance that whatever you believed to be a "crack" was not actually one. Our professional photographers will capture an above and side view of the jewelry in preparation for auction. If there are any concerns with the photos taken, we're more than happy to have the jewelry recaptured like we have done for your auction. We're confident once you have your ring back in your possession you will confirm for yourself your ring was handled with care while in our possession. 
  
  In reference to your concerns with the "appraisal", we provided complimentary grading at the **** one of our third-party grading partners. It was based on this grading report and comparing market trends of comparable sapphire rings that we provided you with a recommended reserve price to set your auction at. As a reminder, you had complete control to set your reserve at whatever minimum amount you were comfortable selling your ring at which we can confirm you opted to do. Although we understand there was concern with the reserve price we recommended, it is very important to note that appraisals are commonly for insurance purposes only and differ greatly from the amount you can expect to receive when reselling your jewelry. It's typical to receive between 20% - 40% of the original retail price paid for the jewelry. Although we weren't able to help you reach a successful offer at the amount you were aiming for, we're hopeful our services will help you set better expectations if you decide to sell your jewelry elsewhere. 
  
  We can confirm your selling advisor who assisted with getting you started in our process did continue to assist while we were preparing your jewelry for auction.  An Auction Manager was assigned to you and stepped in to help once your jewelry was ready for auction. We sincerely apologize if better expectations were not set around the key team members that would be working with you throughout our process based on their areas of expertise. 
  
  We look forward to connecting with you directly and clearing in up any remaining confusion or concerns. 
  
  Thank you, 
  
  Worthy Team