We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gaskets

SAS Industries, INC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gaskets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9.26.2022 for $1470.00 rubber gasket stamped and cut with ADHESIVE BACKING ON ONE SIDE. No adhesive backing is on the product. We contacted the sales rep via email. The business has made no attempt to rectify the sales reps ******** We clearly asked to be quoted in the email to *********************** on 7/28/2022. We ordered the said product. we were then notified that the gasket material was backordered. They asked us to change the type of material to a more readily available product. At no time did they state that the adhesive backing wouldn't be on the product when we were requoted for the "replacement product". The sales rep made a mistake and failed to request and process what we requested in our email. This was his mistake and he has done nothing to rectify it but say "tough". I have copies of the emails. He wouldn't respond to our email. He instead called to tell our shop ******* that they were taking no steps to fix the product error. **** told him via phone that we would need to place a whole new order even though we already paid for the Product and didn't receive what was requested. No one further up the chain has reached out over the issue. We don't know if he even contacted anyone in the company about his mistake, and our request for them to make it right. No discount, no correction of the order, no apology, no nothing. Don't do business with SAS or ***********************. acct # ******

    Business Response

    Date: 11/08/2022

    SAS never quoted nor sampled the product with PSA on it initially. Even the customers example states nothing about PSA. SAS requoted the product and offered to remake, but the end user was still not satisfied because they would have had to pay. This product was actually sampled before the production run and they approved it. It never had PSA On it nor was that stated. Objective evidence attached.

     

SAS Industries, INC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.