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Business Profile

Optometrist

Manorville Eye Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a pair of glasses in August. About 2 months later first one then another of the stems of the frames snapped out of nowhere. No strenuous activity or strain was placed on the glasses at any time. Business refused to even acknowledge that this happened telling me instead that I had forceable broken the frames. Told me that I had to buy another set of frames. All I wanted was for him to acknowledge that the frames had broken and replace them as the lenses are quite expensive, but he refused to do both.

    Business Response

    Date: 01/28/2025

    Patient *** ******** ordered custom prescription eyeglasses from my office with ************* on 08/16/2024. The patient presented the glasses on 01/13/2025 the frame was broken in 2 different places, not a manufacturers defect. I offered a discount on a new frame. The patient wanted me to provide a new frame at no charge. When I said I couldn't do that the patient used profanity and then called me a "disgusting human being". The charges are as follows on 08/16/2024 $20 for the eye exam, $204 for the custom RX lenses, and $23 for the frame. Even if the patient was entitled for a refund for the frame, which is not the case, it would only be for $23 for the frame. The patient called to get the frame info to order a new frame online and we obliged. 

    *** ***** *******

     

     

     

     

Manorville Eye Care Center is NOT a BBB Accredited Business.

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