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Business Profile

Landscape Contractors

Lanning Property Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Lanning Property Services to install a retaining wall down one side and across the back of our pool. The contract price was $13,000. A deposit of $6,500 was paid on July 12, 2024 and work began July 29th.
    On August 7th, the main wall was completed but we were told that the caps for the top of the wall were on backorder and would take a couple weeks to arrive. We made another partial payment of $4,500 at that time with the remainder ($2,000) to be paid upon completion, which involved setting the caps, grading the land and hydro-seeding and laying crushed stone around the pool area. This has never been completed.
    On August 21th, I contacted Evan Lanning about the return date. He said as soon as the weather clears up they would be out asap.
    I followed up again on September 9th and was told they were a little slow because some of his guys returned to college and they were working on getting back here.
    I followed up again on October 8th with no response.
    I followed up again on November 5th with no response.

    Business Response

    Date: 12/27/2024

    BBB spoke to the business owner and the following was relayed: We're waiting on materials and the weather changed on us.

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our landscaper quoted us for a paver patio and retaining wall project. We accepted the price and scope of work and he started on time but for the past 2 months, almost no work has been completed. Our retaining wall is not completed and no part of the paver patio has been laid. The caps for the retaining wall are not completed nor is much of the grading and finish yard work. He has since stopped communicating and showing up all together. We have given him a deposit and payments as per the contracted schedule but have not made the final payment. I believe we are out more money than work he has provided to this point. He has also ruined our neighbors yard which he had agreed to repair when he top soiled and seeded our lawn. The work that has been done to this point is acceptable. But no where near complete.

Lanning Property Services is NOT a BBB Accredited Business.

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