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Business Profile

Senior Care

Seniors Helping Seniors - Syracuse, Onondoga, Oneida, Oswego, Cayuga, Seneca & Wayne Counties In-Home Care Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Seniors Helping Seniors - Syracuse, Onondoga, Oneida, Oswego, Cayuga, Seneca & Wayne Counties In-Home Care Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Seniors Helping Seniors - Syracuse, Onondoga, Oneida, Oswego, Cayuga, Seneca & Wayne Counties In-Home Care Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At my encouragement, my mother contracted the services of the Central NY office of Seniors Helping Seniors (SHS) in May, 2023. They found a provider that visited Mom twice/week for 2 hrs each visit. The contract with SHS specifies that customers will be billed for a month of service in advance and any unused hours will be credited forward to the next month.
      In July, Mom's provider fell at her own home & was advised by her doctor to take it easy; that she was overdoing it. So the provider quit SHS. SHS contacted Mom to see if she wanted a new provider and Mom declined the offer, not wanting to start with someone new and while she liked the provider, she still wasn't keen on having help.
      Mom's invoice for July included 8 visits totaling $510. The provider only visited twice in July (7/11 & 7/13), worth $120. SHS owes Mom a refund of $390 which they have not paid.
      In July I texted Mom's caseworker & received no reply. In August I left a VM and sent an email to the owner of this SHS office and have not had a reply.
      I would like SHS to refund my mother the $390 she is due.

      Customer Answer

      Date: 09/25/2023

      Hi, Just wanted to let you know that complaint #******** that I filed has been resolved. Seniors Helping Seniors refunded the requested amount to my mother. Thank you for your help

    Seniors Helping Seniors - Syracuse, Onondoga, Oneida, Oswego, Cayuga, Seneca & Wayne Counties In-Home Care Services is NOT a BBB Accredited Business.

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