Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled routine upholstery cleaning of my living room furniture which was in very good condition. During the encounter, they did not take their muddy wet shoes off and tracked up my floors and area rug. The main issue is that I went to put the couch cushions back on my couch when one of the men said “oh those are backwards” which surprised me as I flip/rotate my cushions for even wear. I said, “oh wow, there’s a hole in my couch that was not there prior to this.” The man said, “oh it certainly was.” I countered that it most certainly was not there. So it sounds like they tried to place the hole face down to hide it before leaving, rather than having the integrity to address it. I asked, “did you take a picture of the hole before doing your services, discuss it with me, or document it in any way?” They did not discuss the hole that they allegedly found prior to cleaning, nor did they take a picture, and that’s because it did not exist. They offered an unspecified discount for the services to which I declined as this won’t repair or replace my furniture. They cannot replace the cushion so they proposed repair. I did not allow them to take the cushion without a timeframe on repair given the holidays, guests, etc. I wanted to know a turnaround time which they could not provide and that is unreasonable to have the entire cushion missing with no timeframe. I just wanted to plan accordingly. I have left voicemails/emails with no response for weeks. Corporate was not helpful due to this being a franchise. Sean V*** (owner) suggested that his equipment cannot cause tears and he has never seen this. He states that I am reporting a preexisting hole, fabricating this. No due process/diligence was followed by their company. He was supposed to file a claim with **** Insurance but still continues to ignore emails/voicemails with no contact from **** Insurance either. Sean is hostile and states he’s the boss so it doesn’t matter who is called or involved. No accountability.

  Business Response

  Date: 01/02/2025

  Called business and spoke with Sean who stated that the consumer's claim has been submitted to business insurance company and he has not heard anything as of yet.

  
  

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a service done at my house back in June to have the ducts cleaned in my house. After completion of our ducts being cleaned we received a call days later that a cleaning device may have been left in our ducts and that someone would come back to check and retrieve if there was anything there. It’s now September and my wife and I have made multiple attempts and tickets have been put in for managers to call us back and nothing has happened. Winter is fast approaching and I’d like this resolved as soon as possible to avoid issues with our heating system.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of service- 4/5/23, 4/24/23, 5/4/23
  Cost - $542.66
  Service to clean duct work in house
  
  Service came to clean duct work. After first visit, there was still a lot of dirt and dust blowing from the furnace. Called to have them come back. After second date, still not cleaned properly. New furnace filter still showing a lot of dirt and dust blow6from ducts. Called to come back. Third Service date, employees came out and cleaned again. Unbeknownst to me, they tripped the breaker (when using my electricity for their tools) for my upright freezer and refrigerator in my basement that is used for frozen food storage. When I went to get meat out of the freezer to cook for a family gathering a week later, I found all the food unthawed and perished. I called the company to complain and get reimbursed for this. I made 2 phone calls within 2 weeks. When I finally got a return call they sent an employee to take pictures. On May 23, the company owner called and offered $100 compensation. There was over $500 in loss. I expressed I would need at least $500 to cover the cost. The owner laughed at me and said he was not going to reimburse me for the loss.
  I would like a refund of the cost due to incomplete service and loss of food.

  Business Response

  Date: 06/06/2023

  Called business and spoke with Shawn who stated that we originally offered her $150 for her food and we weren't not sure that we even did what she said we did.   She wanted $1k, we back and corrected the airducts.  First she asked for $500 and then 1K. I would be willing to go to $200 as a goodwill gesture.