We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Leasing

Familia Motor Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Leasing.

Complaints

This profile includes complaints for Familia Motor Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Familia Motor Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this company as a friend of mine referred me when I was looking for a new car lease. Everything was done over the phone and the day the car was delivered it was late at night and all we did was sign the paperwork. Easy and smooth. However, fast forward as my lease is about to end I called with some questions about my contract as the numbers related to the residual value, the amount I am leasing, the actual lease total plus my down payment don't match up at all. I called the company SEVERAL times, left messages with the front desk and now here I am because I was left with no choice. My actual lease amount is actually WAY higher than what was on the contract. Over $5000 more. Interest over the 33 months at my percentage wouldn't add up to that and again the number wasn't even close to what was on my contract. In addition my down payment is not clearly indicated in the numbers either. All the numbers are way off. After my down payment, my lease was supposed to be $22k. On the financial portal where I make payments, its says $29,000. Even with high interest the money makes no sense. These people REFUSE to all me back and I now know they scammed me out of thousands of dollars. I want the money they took for the down payment plus the amount I OVERPAID. My contract says 22k I paid 29k. FOR A LEASE. Ridiculous. Not even the courtesy of a call back. They know they scammed me.

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incomplete car lease transaction.Date of car lease June 29 2022, received car (engraved VIN Number *****************) on June 30 and signed paperwork. On my insurance policy , a different VIN ***************** was used. Since the purchase, the car has needed repair twice-in July (only two weeks after the delivery) and again in August. The repairs left me without a car a combined month and a half ) I am yet to receive the physical signed paper work. luckily, I took a screen shot of the same upon signing.On same day I sent the balance of $3112.50 in addition to the $400 paid at the beginning of the car lease consultation. Familia Motor group committed to delivering a new Blue Hyaundai Kona NLine series with complete registration.The car registration, number plates are still pending. I was advised by Familia group on several occasions via SMS and telephone (with the car sales representative **** on Jun 30, Jul 8, 11, 13, 15, 19, 21, 22, 26, 29, Sept 2, 12, 26 Nov 15) that the registration had been completed and plates sent out on 9/22. When I spoke to the *** on 11/15, I was told that Familia Motor group only provided in transit plates and registration was still pending.Its been 5 months and the car is yet to be registered. Several efforts to reach Familia Group has been futile.I would like to have the signed car papers and registration completed since the transit number has expired- I am at risk of being stopped by the police.my experience has been a far cry from what they advertised and claimed to provide. I want the car registration completed and or a refund so i can complete the registration of the rightful car myself.

      Business Response

      Date: 12/07/2022

      Confirmed that the vehicle was registered with NJ DMV. Plates were mailed out 9/2/2022 & delivered on 9/8/2022. Fed EX tracking #************. The ***** package was also signed by ****** (the clients name) We have contacted the client & are working on reporting those plates lost & replacing with new ones. We werent aware the client has yet to receive his plates since last time he asked about the plates was in September. 

    Familia Motor Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.