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Business Profile

Express Shipping Services

T.M.S. Shipping LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I have been waiting for over THREE months to receive confirmation that the goods he sent to ******* via TMS Shipping has made it, but we haven't even received updates!!!! We were originally told the shipment would arrive in TWO WEEKS TIME. When we first paid for our items (valued at $4000+) to be picked up on October 21, 2024, we were unpleasantly surprised to find out that the "commercial bin" that we were being charged $310 a piece for was just a big cardboard box... our items couldn't fit into one so we ended up having to get two, totaling to $620. This was supposed to also include "Door to Door" service.Could you imagine our frustration when our ~$5000 in purchases seem to DISAPPEAR without a trace! We have had to call TMS Shipping dozens of times from different numbers, even private numbers because they will completely ignore our calls. We also once had a gentleman call us asking for updates about HIS shipment, because *** gave him our number on his receipt! Apparently he was also waiting for his package for months without update.The owner, ******, is a dishonest and unethical business person. She has refused to speak directly with us and claims she tried to reach out to us and "had the wrong number" so I guess she just decided we didn't deserve any communication regarding our packages. We paid money for a service and to support a small local business, but it seems we were just robbed.We are not rich people by any means so this is a huge loss for us, and if they can't deliver our packages (without any damages or missing items) we want to be reimbursed!!!!Receipt #**** - **** ***** (sender)

    Customer Answer

    Date: 02/02/2025

    Better Business Bureau:

    This business was a nightmare to work with. We finally heard from the owner yesterday, letting us know our goods arrived in *******. She originally quoted us 2 week shipping time including a service called "door to door", however it is now going on 4 months and we did not receive the items to the delivery address as expected. The owner claims we never asked for the door to door service, which isn't true because it is the sole reason we decided to use her services, as it would have been much more cheaper to use a different company had we known we would still need to arrange for the containers to be picked up. She proceeded to charge us additional fees for the release of the containers, and we will NEVER conduct nor support her business again. This was a very unpleasant and inconvenient experience.

     

    Thank you.


    At this time, my complaint, ID ******** regarding T.M.S. Shipping LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******** *****

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/2/2023 T.M.S picked up my freight, which value $9500.00, in *******************. The destination was ****************. Their fee was $1350 which was paid in cash. Unfortunately To this date 6/18/2024 I have not received any thing.

    Customer Answer

    Date: 07/16/2024

    At this time, I have been contacted directly by T.M.S. Shipping LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

    The attached is her reply. 

     

     Good morning, Sir, I didn't leave work until 12. holiday no one wants to work. I didn't want to call you that late. I will however I will call you today, I leave work at 3pm. I part you will be gracious. I know it's pass long, putting my feet in your shoes, I feel the discomfort disappointment and dismay. Believe me I am delivering soon.  We will speak later. God bless. I also say your BBB report one day I'll repair my name. God also help his people especially when they get pulled into something they didn't expect. My apologies for the trouble I have caused you, it was not my intention or even knowingly imagined this is what could have happened. I'll call you as soon as I walk through the office door.

     I would like to have an hearing. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************************

    Customer Answer

    Date: 08/20/2024

    Better Business Bureau:



    At this time, my complaint, ID ******** regarding T.M.S. Shipping LLC has been resolved.


    (By clicking "OK", your complaint will be closed as Resolved.)




    Sincerely,



    ******* ********

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * Transaction date - 02/16/2023 * T.M.S. Shipping Phone numbers - ************ / ************.* Amount of money I paid $385.00 - ******************************* of T.M.S. Shipping.* They committed to provide a service to ship a barrel from NY to ******* W.I. **** care of all the custom fee and delivered the barrel " door to door". this was not done.* This business did not full filled their part of the agreement. from they pick up the barrel on 2/16/2023 I got a call from a custom broker in ******* about the barrel on June 3, 2023.I have to pay for everything over again that I was paid for on 2/16/2023 in the sum on $385.00.* I want my money back less the shipping, He Need to Pay Me back $305 + extra cost that occur in *******.* I have called this business and the people are lying to me over and over, the problem is not resolve.* I believe these people along with the customer broker in ******* is a business of scamming people that is shipping from the America to *******, by paying double (paying 2x).* Shipping receipt # ****.

    Customer Answer

    Date: 08/28/2023

    Better Business Bureau:

    At this time, I have not been contacted by T.M.S. Shipping LLC regarding complaint ID ********.
    I want my money back and what it has cost me extra due to this company did not complete our agreement.
    Sincerely,

    ***********************

T.M.S. Shipping LLC is NOT a BBB Accredited Business.

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