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Business Profile

Home Improvement

Dependable Home Improvements Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been contracted with this business since February 2022 and they have not completed the contracted work and have ignored us since approx. July 2022. They are contractually obligated to putting fire proof doors in our boiler room of our house and stated for months that it was back ordered. They then started ignoring us completely when wed ask for an update. Almost three months ago we started calling companies who make said doors and asked if there were supply chain issues like wed been told and they said no, that theyd be able to do our job. So we reached out to our contracted company with these details and the contact information if theyd like to work with them to complete the job and no response. Since then we have heard nothing. We ideally dont want to take this to small claims but they have not held their end of the contract and its unacceptable.

    Business Response

    Date: 11/16/2022

    We have been in contact with this client regarding a door that was back ordered unfortunately but was also a custom made door not a stock item. We had ordered it months ago from a particular vendor and every time we asked for an update it still was not in and we had let the customer know. They advised they found another company but we had already placed an existing order. We gave the customer a full refund of the installation cost and the for the door itself and canceled the order from our vendor that still did not come in. I spoke to the customer directly about sending the actual check to the jobsite listed on our contract. 

    Customer Answer

    Date: 11/17/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and while I find that the resolution is satisfactory to me and the matter has been resolved, their response to this complaint was inaccurate to what happened. We only found a new door company AFTER they contacted us about them refunding due to the lack of their contractual obligation. 

    Sincerely,

    *****************************



     

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