Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023 Adirondack basement systems provided work on my basement that included installing a sump pump, expanding and improving the French drain and installing a dehumidifier. Approximately 2 weeks post installation the sump pump was working constantly after a moderate rain but my backyard was flooded. I called the company and spoke with Austin who stated that the system was working appropriately and that the flooding was probably due to the soil composition that caused slow drainage. This has occurred several times over the last two months. Today the yard flooding was so bad that I called again asking for someone to come to evaluate. After calling twice more I called Austin who is a manager he said that he would review my contract. He asked if I would have paid for a geological ground assessment- I told him that they never said it was needed and that it was their responsibly to determine what was required for proper drainage. I have photos and will provide them. They also never posted a work permit and did not provide a completed Capital Improvement document which I requested. I want the drainage problem corrected.

  

  Business Response

  Date: 08/31/2023

  The day I was made aware of the issue, I (Nick R****-General Manager) immediately reached out to customer to discuss the issues and setup a time for management to come do a site visit. I was there the Next day with my field manager (Austin P*****) to do a field inspection to understand the customers concern. The next day after our visit, ABS scheduled a technician to come out and address the concern the customer had. I've since spoke with the customer about her concerns and she is happy with the result.As far as plumbing permit, Albany requires ABS to use a Third party plumber. That plumber is responsible for pulling any permits and we have been in contact with him to rectify this situation. We have communicated this with the customer and the Town water department. Nick R**** - General Manager

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. BBB spoke to the customer and the following was relayed:They have paid the violation which I received the receipt for from the city. The plumber has since applied for the permit and is waiting on approval. I consider the matter resolved as long as the permit is approved and the city inspection passes.
  
  Regards,
  **** *****