We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Window Tinting

Tint World of Medford

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 6th 2023 I went to tint world to have the back windshield tint removed on my car. My rear defrosters worked perfectly prior to going there and now they are not working properly. I contacted the business on October 18th and spoke to the manager who claims its not there issue. He informed me of a fine print portion that was never shown to me. The receipt that I have a copy of is only the portion of the credit card receipt that I paid and a **** gift card that I paid. My total for the tint removal was $******. When they showed me a breakdown of my receipt which I also never received, I realized they charged me ***** for the side panel to be removed which I was told would be included. Now my car defrosters dont work properly and I do not trust them to work on my car after this issue. I am hoping this will result with them paying for my defrosters to be fixed and a refund for the ******. Thank you for looking into and helping me with this issue.

    Business Response

    Date: 11/09/2023

    To whom it may concern,

      First and foremost, I'd like to apologize if your defroster isn't working correctly. When removing old film from a vehicle there is no guarantee your defroster lines wouldn't come apart. We have a conditions of tint installations sign that sits next to our install and removal board that explains the process. No shop would ever 100% guarantee a rear defroster removal. When vehicles have old film, the adhesive glue is hard to remove, hence why defroster lines start to come apart. We use the safest way to remove film by steaming it off. But again, there isn't a 100% guarantee it won't come apart. I hope this helps. We also charged $26.21 to remove film from the rear quarter window. We didn't remove any panels like she stated. 

Tint World of Medford is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.