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Business Profile

Countertops

Penn Fabricators Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint involves two separate transactions. I closed on my condo at *********************************. Sinai on 10/3/22 and paid $2,200 additional for a quartz kitchen countertop. Penn Fabricators/**************** **** was the company that created the countertop for us. The countertop was cut incorrectly as there is a large gap between the countertop and the back wall. In other areas there is a zig zag cut to the back edge in addition to the large gap. After living here about 1 month, ****** from Penn stopped by to offer a solution to the irregular countertop. Since I was not satisfied with his solution, I requested a new countertop. ****** said he wanted me to be happy with the counter. He came back within a week or two to make a template of the counter and advised me the new top would be recut and installed within 2-3 weeks. Installation should have been before the Christmas holiday, however it never occured. Then in Nov. 2022 I went to ************************** on Rt. 112 ******* to order a kitchen island. The island was to have the same style countertop-Marengo. I paid $1,194.88. for the countertop. The island cabinets came within 4-6 weeks but the countertop did not. After checking with Triangle to inquire about the delay I was informed Penn Fabricators/**************** was the company the island counter was ordered from. Since Jan. 2023 I have been contacted by **** on 3 different occasions to advise my counters were in. Appointments were promptly set up only to receive calls at the last minute from ***** at Penn to cancel because the material was not in! The last time this occured was in early March 2023. On that occasion 2 different reps from Penn called me to confirm the delivery day and time. The 3rd call I received that day was to inform me the two previous calls were errors and the material was not in! I was also promised again on March 6th and 31st but at this time I have still not received my countertops. I'm requesting a full refund of all money paid.

    Customer Answer

    Date: 04/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Penn Fabricators Inc. is NOT a BBB Accredited Business.

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