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Business Profile

Transmission

Pure Drivetrain Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this company fully rebuild my transmission, cost almost $15,000.Shipped my transmission out to them in 1 piece to have it rebuilt with ************* (minus the input shaft cause it would not be ready in time). It was shipped back to me in 3 parts with missing bolts and a crack!Was told the transmission would be able to handle **** HP all day while still having a stock input shaft. Took the car out to tune and test, and the transmission broke in less than an hour. Did not even come close to the **** HP I was told would guarantee work and it still broke.. I have this on video when it broke for proof.The owner refuses to refund me my money and has made no effort to fix it. He is making a claim that he discussed there was "no warranty" when in fact it's the complete opposite. I was told if anything broke he would send out new parts for me asap. He's a liar!I had the transmission sent to a different company to rebuild, which is costing me an additional $10,000.. When they took it apart they noticed that the parts were all old, stock parts. I have pictures of this as proof!So, the owner lied and stole $15,000 from me! I paid $15,000 for a transmission that was supposed to have all new parts and what I got was my transmission sent back to me in 3 pieces, with all OLD PARTS, missing bolts, and the owner will not give me my money back or fix the problem.I have pictures, texts, and emails between myself and the owner to back my story. Plus, the owner of the other company has photos as proof that the parts were in fact old, stock parts that were given to me.The owner is a liar, a con artist, and a thief. Something needs to be done or he will continue doing this to others.

Pure Drivetrain Solutions is NOT a BBB Accredited Business.

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