Complaints

This profile includes complaints for Henry Schein Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Henry Schein Inc. has 14 locations, listed below.

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  Henry Schein Inc.

  135 Duryea Road Melville, NY 11747-3834

• 

  Henry Schein, Inc.

  520 S Rock Blvd Reno, NV 89502-4112

• 

  Henry Schein Inc.

  26600 Haggerty Rd Farmington, MI 48331

• 

  Henry Schein, Inc.

  2689 Walkent Dr NW # F Grand Rapids, MI 49544

• 

  Henry Schein, Inc.

  520 S Rock Blvd Reno, NV 89502-4112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 11/5/21, my staff and I spoke with Henry Schein Medical (HSM) salesperson ******** to potentially open a business relationship. We asked about ***'s return policy. ******** said all items are returnable if we are not happy. HSM catalog says 100% customer satisfaction. On 2/24/22 we ordered a Blood Pressure Monitor/Stand (***) through ******** $3,487.75. The *** was not appropriate for my office. We tried to return it. ******** said it was not returnable. My staff and I tried multiple times to return it. Their sales manager *** told me it cant be returned because it was a 3rd party vendor, who would not take it back; that he did not want to lose the 3k, so I should pay. I filed a cc dispute. HSM gave no evidence they complied with the law by failing to post a non return policy, so it was settled in my favor. Next I got an, email from *********************** who blamed us for ordering it without "doing the research" and added late fees under threat of collections. This was egregious, On 11/23/22 I spoke with HSM VP ******************. He apologized, was sent all relevant info information (demand letter, cc dispute) and said he would take care of it. On 12/8/22 I spoke with received ********************* who stated, like ***, the 3rd party vendor "was playing hardball" and would not take the *** back; He again threatened me with collections/late charges. **** did not know anything about the cc reversal; information I gave ******, or laws regarding internet sales. When I told him HSM did not comply with the ***************** tried to negotiate a cheaper price for the *** so his sales team could make some money. I of course refused. It got worse. On 1/13/23 I received an email, which included and therefore was approved by HSM VP ******************, stating HSM, thought t it was fair to coerce me to buy another *** and they would take the old one back, or face collections. This all to ensure, HSM gets payment through threats without taking any accountability for their own deficits.

  Business Response

  Date: 02/03/2023

  This was an unfortunate incident and we disagree with the allegations from ***************** that our leadership team threatened him.  Our order entry system clearly shows the item ****************** ordered was not a stocking item, and that it required direct shipment from one of our supplier partners.  Our terms of sale and order entry system clearly show drop ship items are non-returnable.  To resolve this dispute, our sales leadership team agreed to make an exception and they approved a return authorization.  The return authorization was issued 2/2/23 and return labels were emailed to ************************* as ***************** requested, which will be at Henry Scheins expense.  When the items are received by our returns team they will be processed for full credit and applied to the open invoice on account.  We believe this will close the complaint.
  

  
  *********************
  VP and ********************** Officer
  ********************  

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Street Address ***************************************************************** ************************************* **** ************* ******** *** Contact Name **************** Henry Schein's response:Refund Request - Account: ************************************ - CID ****** Inbox ***************************** <***********************************************************>Attachments Fri, Jul 8, 1:17 PM (10 days ago)to me ****************,Per our conversation, Henry Schein One did not find a breach in our original agreement that would result in cause for a refund. I have attached the signed original order, reorder terms and **** for your review. If you find after reviewing these documentations that a breach has occurred by Henry Schein One, then please submit a letter to me and cc our legal department at *********************************** Regards,******* ***************************** Supervisor - Henry Schein Software Support ***************************** *******.*******@Henry Customer ID #Territory Rep ******************* E-mail ***************** I entered into an agreement on 12/02/2016 and 10/18/2018 for software to manage a *********************** SOFTWARE Item Number: ***** OMSVision Patient Billing, Scheduling, ****************** Processing, Virtual ************************* Reports, Inbound / Outbound Referral Tracking, Custom ******************** / ****************** Module Funds were submitted on the following dates.12/02/2016 Deposit of $11,683.25 Interest $818.01 10/11/2018 Deposit of $10895.20 Interest $475.14 Total requested Refund amount: $22,578.45 Total Interest $1293.15 Please find attached the agreement for software.The software I agreed to purchase was never delivered or installed. I never received a Customer ID#.I am requesting a refund of the full amount. I am also requesting the interest amount as Henry Schien has had the use of my money for over 6 years. Please advise me of when I will receive a refund.************************************

  Business Response

  Date: 07/18/2022

  Our Henry Schein ************** team has confirmed that **************** purchased software, but he did not go through the conversion or implementation process.  His request for a full refund with interest has been reviewed and declined, which was communicated to **************** on several occasions by the Henry Schein ************** team.

  *********************

  VP & ********************** Officer

  ********************