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Business Profile

Market Research

Recruit and Field Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Recruit and Field Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Recruit and Field Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scheduled for a study and I was logged in early and I waited for 30 mins after it was supposed to start and they no showed. Im owed $100

      Business Response

      Date: 03/10/2025

      *******,

      We have had multiple conversations with you regarding this. You have called and emailed many of the employees at Recruit and Field, and went as far as personally looking up employees. You did not participate in this research, you did not fulfill your commitment therefore you are not compensated. 

      You refused to take calls from our team to go over and rectify this situation AND you were compensated $200 for the pre-work for an interview YOU had cancelled. So we went above and beyond for you. 

      Please understand if you do NOT participate and fulfill your commitment for Market Research study, you will not be compensated. 

      Customer Answer

      Date: 03/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      their response references a different study about personal care products. That is not what this complaint is in regards to. This complaint is in regards to pain care management. ******************** I did show up even early and they no showed. They didnt even cancel like a business should therefore they were at fault not me. I am owed $100 for their no show. We had communicated that morning via text about the personal care study but not once was it mentioned that the pain care management study that morning was cancelled. I have the proof. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *******




       

      Business Response

      Date: 04/09/2025

      *******,

      We have had multiple conversations with you regarding this. You have called and emailed MANY of the employees at Recruit and Field, and went as far as personally looking up employees, and have changed your name on social media platforms to contact our employees. This is unacceptable behavior and is harassment.

      Please understand if you do NOT participate and fulfill your commitment for Market Research study, you will NOT be compensated. 

      Customer Answer

      Date: 04/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: all of that is untrue - we had conversations regarding a different study - the $285 study. Not the $100 pain management study!!! And no if a company no shows and doesnt contact the participant to notify them then thats unheard of and completely wrong and unacceptable and no company does that. 

       

      ******* *******





       

    • Initial Complaint

      Date:08/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took part in a market research on the topic of Business tools.The interview offered $300 and it lasted for an hour. It went well and I answered all the questions that the host asked me. I haven't received the payment yet for my participation and would like to be compensated for my time and opinion as outlined which is $300.

      Business Response

      Date: 08/22/2024

      We apologize for any confusion. Your interview was scheduled based on your qualifications as the Owner of Sweet Es Bake Shop, and we were excited to include you. However, the interview was conducted by someone who was not *********************** per Sweet E's Bake Shop website.
      Our research study has specific qualifications, and compensation is only provided to verified participants. We found a news interview with ***********************, which confirmed discrepancies with the interview footage. Consequently, the person who participated in our research was not *********************** and, as such,compensation cannot be provided.

      Please feel free to call us to discuss further.


      Customer Answer

      Date: 08/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

      Thats 100% not correct. How would I have knowledge of the operation of the business if Im not the owner of it? Ultimately , why the researcher interviewed me if they thought that I wasnt the person and terminated it right away ? I completed it in its entirety and now Im being told that Im not the person and wouldnt be paid? It seems like Recruit and Field is using information for free but Ill be sharing publicly all the ideas presented to me if Im not going to be paid.

      ***********************




       

      Business Response

      Date: 09/03/2024

      I apologize in the delay in responding.

      Our team has contacted ***********************, the CEO and Founder of Sweet E's bakeshop. We have spoken with *********************** and ******************************* the *** of Sweet E's bakeshop and have confirmed you are not *********************** and the real *********************** did not participate in this interview. As stated in our materials including the survey you answered, you will not be compensated if you are found to be fraudulent in any manner. We have it in writing from ***********************, the owner of Sweet E's Bake Shop that she did not participate and therefore we will not be paying you. Any information provided by you has been discarded and is unusable in our research. 

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for as well as participated in a research study on HR Benefits options and was told that payment would be rendered 1-2 weeks after the study was complete. I reached out to the person that conducted the study and havent received any communication. The email is below. ** *********** *** *** ****** **** ** *** ********* ***** ***** ** *** ***** ** ******** ********* ***** ** *** *** *********** *** **** ** ***************** ********* ***** ******* ** *** ***** ******************************************************************************* ********* ****** ****** *** ** ** ******* ***** ** **** ********* **** ** ****** **** ********** ** ******* *********** ***** ** ** ******* **** *** **** ****** ** *** ********* ******* ** *** ***** *** *** ****** ** *********** *** *** ******* ** ** **** ********* **** *** ******* ** ** **** ** ******** ** ****** ** ** * ************ **** ** *********** **** *** **** ************** *** ******* **** **** **** *** **** **** ************* *** ******* ****** **** **** *** *** ****** ** ****** ******* ****** ******* ** ******************** ******** ******* ********** **** ******* ** **** ***** *** ** *** ****** *** **** ** ** *** ***** ***** *** ***** ** ********** *** ************ *** **** ***** **** ** **** ** *** **** **** ***** *** **** ***** ** ********** ****** ******* ** ** *** **** *** ********* ** ******** ********* ************** ******* *** **** **** ***** **** ** ****** **** ********* ******** *** ********* **** *** **** ******* *** ***** *** ***** ***** *** ***** ** ********* ** *** *********** ** ** *** **** ** ******* ******** ** **** ** ************** **** ******* * ******** *********** ******** ********** ********** 

      Business Response

      Date: 09/14/2023

      *****,

      We apologize for the lack of communication you received on your payment for participating in a recent research study. We are speaking with our team now on the status of when payment will be sent/if it has already been sent and will get back to you by the end of today.

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted about a research study about cellular providers (will not go into too much detail to respect the businesses studies) this was for $300. I answered questions, got confirmed that study date and thought all was well. Few days pass and I'm asked to provide proof of my work etc, so I provide that even though it wasn't asked to begin with. Next day I'm told my study is canceled. With Thanksgiving being tomorrow and I had requested that interview day off I'd be out $200. What I would like is to be compensated that $200 as I felt like my time was wasted. I'm not asking for full compensation, just the time spent and loss minus what the 45 minute interview would be. I think this is fair.

      Business Response

      Date: 11/28/2022

      Thank you for keeping confidentiality in regards to the study you were booked for. We are sorry for the last minute cancellation and how it impacted your financial situation. We will look into it further on our end and provide compensation for your time. I have your information and will contact you directly in regards to getting you payment this week.

      Sorry again for the inconvenience this caused.

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did research study for a company called Recruit and Field on 07/20/2022 on the topic f HR. The study was to pay $300. After about 8 days I reached out the project coordinator to ask about payment she told me that they would send out an email about PayPal information. I then informed her I don't and won't do PayPal and was told this incentive was going to be a check.. The ** told they would make an acception this time because the company paid Neway I waiting 2 weeks and then emailed her again. She then put her manager in contact with me and was told the lady who does payments was out but she was back and the check would go out on Tuesday 16th. I reached today and was emailed that their company was having some issues with paying. And now it she said she hoped ai would get paid sooner rather than later. Whatever that implies. I even offered to do a PayPal payment. And she still would not give me any insight she just they were working on it. It has been a month and I feel they are just avoiding me and give BS answers . Can you please help me this is the lady's information ********************************* ?Insight Coordinator *************. Her email is ********************************* I believe this was their office in *******.

      Business Response

      Date: 08/18/2022

      Good afternoon,

      First please accept our apology for the experience youve had with getting payment. We are a reputable company and pay people what we promise but we are certainly not perfect and recognize its an area where we need to improve (thats in process). 


      Regarding your specific inquiry, your check was sent out the day prior to this complaint.Wednesday, August 17 through Chase online **** pay and will arrive by mail. The transaction number is 15071679395.  


      We apologize for any stress this has caused. 

      Recruit and Field Inc





      Customer Answer

      Date: 08/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

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