Complaints

This profile includes complaints for InterContinental Capital Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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InterContinental Capital Group, Inc. has 18 locations, listed below.

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• 

  InterContinental Capital Group, Inc.

  265 Broadhollow Rd Ste 220 Melville, NY 11747-4833

• 

  InterContinental Capital Group, Inc.

  2555 E Camelback Rd Ste 100 Phoenix, AZ 85016-4236

• 

  InterContinental Capital Group, Inc.

  110 Elmora Ave Elizabeth, NJ 07202-1615

• 

  InterContinental Capital Group, Inc.

  365 W Passaic St Rochelle Park, NJ 07662-3017

• 

  InterContinental Capital Group Inc

  420 Exchange Ste 200 Irvine, CA 92602-1319

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a mortgage refinance through Intercontinental Capital Group. We were duped by Intercontinental Capital Group. We spoke with *********************** with ICG. We told her that we were NOT INTERESTED in any refinance that would have us pay any kind of monies upfront. Especially over $2,000. We were told that was what would happen. Instead, IGC inserted an "escrow advance " of over $4000. We were upset about this and contacted IGC. They eventually claimed that we were to receive a escrow overage payment from the prior mortgage company. This was not the case. We received $291 in funds. IGC claimed that they checked and we would receive funds from prior mortgage company to cover the "escrow advance. " This was patently false. IGC keeps harassing us , and demanded payment for funds we never received.

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by InterContinental Capital Group, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to reach the company for several months regarding completed reports we have provided them. They told us our issues would be resolved and they would take care of them and then now all of a sudden we can't get a hold of anyone. All the phone numbers and emails are bounced back and no one will contact us. We can't find anything about them closing doors or shutting down, but no one will get back to us. We need a solution to the appraisals we completed for them.

  Business Response

  Date: 04/20/2023

  I looked up this borrower by name and address and could not find anything on them.

  Can they provide me a Loan Number or the name of someone they spoke with who requested the documents.

  WE ARE NOT CLOSED (not yelling).  We are down sizing and closing most branches across the country in order to help get ** back on track.

  As you can guess the Mortgage Industry specifically took a big hit several months back and we are slowly but surely making our way out of it.

  Here is my cell phone number *************) if they need some one to talk to directly.    Thank you.    

  *********************

   

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  We thought that this company was going to look into this matter for us, but they have not. We need to re-open our case. 
  
  
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 10/04/2023

  We can appreciate your eagerness in resolving this matter of open invoices and we are doing our best to work towards a positive resolution.

  We acknowledge and are certainly aware of the complaint you lodged against us and would also like to resolve it to everyones expectations; however, due to the current economic conditions of our industry we find ourselves, as well as many others, in a fnancial hardship.   We are doing our best to work through it and aim for a benefcial outcome for us both.  I have explained to the *** your decline of reducing the amount owed because you have already paid the vendors and are not willing to make further concessions.  To move forward he has agreed to a payment plan offer of $10.00 per month to being with and when, and if, things get better, we will discuss incremental increases.  Please feel free to contact us with any updates and we will do the same.   Any questions or if you would like to discuss things further with our *** please call me at ************ with your phone number and I will put you in contact with him.  He is currently working remote and needs to monitor his incoming phone calls.  Thank you.

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello, we have been trying to discuss a plan of action with your company for months. Actually for over a year and a half  and it has gone on deaf ear. We have been patient and offered many solutions with only a silent return. Everyone in is hardships and yet we still had to pay on your behalf. We provided you services and again have been patient and you did not only not fulfill your role, you have gone *** several times with no response. If you want to discuss further you can send $1000 to us immediately out of good faith and then we can talk payment plans before we take further action than just BBB. At this point, you have refused to contact me back directly both phone and email for the services we have provided. You are only responding here to try and save the report going out on BBB. You have all our contact Information if you would all like to make this right. 

  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 I paid two mortgage payments to the lender who sold my loan to another lender but didnt transfer the monies to new servicer. I have NOT been able to contact this company Intercontinental Capital Group for the past 6 months to find out where the money is. The two checks sent to ICG were cashed and NOT refund was given or monies transfered to new servicer. I need to contact the company I have tried ever phone number I could find and only get voicemail to leave a message.

  Business Response

  Date: 04/06/2023

  We have spoken to ******************** and he said he now understands what happened.  His confusion began with the check he sent ICG for Sept 2022 which was forward to Verus on his behalf and then was returned to him.  He said he did not know why it was returned and what if anything did he need to do.  I explained it was the check he sent ICG for the payment and instead of depositing it and sending an ICG check for his payment we just endorsed and forwarded his check.  The confusion seems to be why ***** did not deposit and credit his account.  All is resolved and he is happy.  He has been provided direct contact info in case he has any further questions.   

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on October 21, **************************************************************** the mail about solar (letter uploaded). There was a **** gift card attached and the letter clearly stated "Call to Activate - No Obligation". The body of the letter stated "we are so confident that we can save you a minimum of $5,000 on the same system by choosing us that we will activate this $200 card today if we are unable to save you $5,000 or more". It also states "To get your $200 is simple. Just call us and hear our price and compare it to what you are being charged." I called ICG, spoke with a rep ********* provided all of my personal info and all paperwork requested, and after providing their estimate, not only was it more than my current monthly ****** bills, but it was also more than previous solar estimates that I had received early in the year (which I had also provided to ****** at ICG.I've spoken with a couple different reps, and requested to speak with a manager (******, who happened to be busy) and was supposed to call me back. That never happened. I continued to correspond with ****** several times who said that he was waiting for management to approve and activate the gift card. He also stated that it shouldn't be a problem. Meanwhile, almost 3 weeks later, and nothing is happening, and management is not getting back to me.I'm sure this offer is a ploy to **** consumers in with the hopes that nobody will push to received the gift card. Bad business and dishonest. I'd like to receive the gift card that was offered to me.

  Business Response

  Date: 11/21/2022

  We are glad we were able to provide you a revised proposal saving $5,000 or more in comparison to initial proposal. Please feel free to contact ****** with any questions.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2022, I was contacted by ******************* at ICG asking if I was interested in buying solar for my home. I told him that our HOA would not allow solar. He then asked me if I was interested in refinancing since in and around April 2019, **** had helped me secure a home loan (and I am guessing that is how he had my contact information). I told him I would be interested in securing a HELOC. **** sent me an email with the documents I should send to him, such as last 2 years of W2, my ID, paystubs, home insurance and current mortgage statement. I sent all those documents to **** and to date I have not received a phone call or email back. I have been trying to reach **** via email and phone calls and no response. I left a message on the company's toll free number and no response! I am concerned since **** has my SSN, photo ID and address that this was a scam. Is ICG even still in business?

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  I would like to resolve my case# ********. Please close it, the matter has been resolved satisfactorily.

  *********************************;
  
  
  
   
  

  
  

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a marketing flyer via *** stating that if the company could not save me 20% on my electric bill. I would be given a $200 gift card which was attached to the flyer. When I called it was verified they could not save me 20% on my electric bill but they refuse to give me the $200 gift card. when I called it was verified they could not save me 20% on my electric bill but they refuse to activate the $200 gift card. The employees that I spoke to on the phone either hung up on me or give me reasons and stipulations that I was not eligible. The employees that I spoke to on the phone either hung up on me or gave me reasons and stipulations that I was not eligible. However, on the marketing material I received, there are no stipulations whatsoever for eligibility.

  Business Response

  Date: 10/06/2022

  We are sorry for the inconvenience and glad you were able to speak to one of our other sales team members.  A check in the amount of $200 has been sent to you via FedEx.   Please feel free to contact us with any questions in the future.  

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/16/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an offer in the mail from ICG related to my current planned solar installation. The offer plainly stated that if I call and let them give me a quote for my solar, and they can't save me more than $5,000 on the same system, that they would activate a $200 **** gift card.I called and provided the necessary information for a proposal. The salesperson (who is actually a mortgage lender, not a solar expert) provided a proposal from Powur (which appears to be an unaffiliated solar group). The first proposal didn't save $5,000 AND used a different system/components than my current proposal. The salesperson went back to his manager and sent another quote, which still didn't match my current proposal and still didn't save $5,000. I didn't feel confident in their ability to deliver the product, so I decided I was not interested in moving forward and requested the $200 **** be activated.The salesperson seemed annoyed by my request, and it appears that they never intended to honor the initial offer.

  Business Response

  Date: 09/29/2022

  We are sorry for the inconveneince and glad you were able to speak to one of our other sales team members.  A check in the amopunt of $200 has been sent to you via ***** on 9/28/2022.   Please feel free to contact us with any questions in the future.  

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************