Complaints

This profile includes complaints for Uwinit.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Uwinit.com

  35 Pinelawn Rd Ste 108W Melville, NY 11747

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  Uwinit.com

  100 Duffy Avenue Suite 510 Hicksville, NY 11801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been entering Uwinit.Com Sweepstakes since 2017; Recently, They have had A Problem in Their Website which Prevented me from entering for Prizes listed; I have A Windows 10 Computer with A Chrome Browser; I have recently had the Browser updated; I Delete ** Cookies and run Anti Malware Scans on A Regular Basis, So the Problem is Obviously on THEIR End; However, someone in Their Support Staff is living in Denial and Erroneoulsly claiming The Problem is in ** Computer and Refuses to Rectify their Issue in A Timely Manner; Their Ignorance and Apathy has Cost Me an Opportunity to potentially win A $5,000 Cash Prize! They also keep Claiming they need my IP Address when They already have ** E ***** So They continue to Invent Excuses while Continuing to Delay the Necessary Corrections to Their Site; I have Tried to be Patient.

  Customer Answer

  Date: 12/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They have Complied with My Demands; 
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

  Business Response

  Date: 01/07/2025

  ** ****** has indeed been entering our giveaways for a number of years and has successfully won prizes all of which were paid swiftly including four separate prizes in excess of $1,000 to which I'm sure he can attest.

  He recently contracted us indicating he could not access the site.  We responded to each correspondence, and as we do with any user inquiry, we requested he provide additional email regarding the type of device he uses along with his browser.  We tested the site using his unique login link in an effort to replicate his issue but discovered that we had no issue accessing the site using a similar device and browser and provided Mr. Ranson with screen shots showing his Account page to prove that his account was in fact active and working.

  We then followed up requesting he provide his IP address.  We utilize commercially available fraud detection software to detect if users are accessing the site from a non-eligible region and also if users are utilizing any artificial means of entering our giveaways which would give them an unfair advantage over other users. After refusing several requests and insisting the issue was ours, he reluctantly provided an IP address to allow us to investigate further. 

  While we initially could not identify the IP address accessing our site, a web search revealed that the IP address he provided does appear on a list of suspect activity.  We aren't suggesting ** ****** is necessarily engaged in suspect activity but we did suggest he attempt to access the site through a different device and/or internet connection to see if he had the same experience to which he has again refused.
  
  ** ****** then threated to report us to the BBB (as he has clearly done) and the FTC believe we are preventing him from accessing the site.  We can provide the screenshot of us accessing his account here but for privacy reasons we assume ** ****** would prefer we do not.
  

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [My Furnishing of My IP Address was Not Necessary,But I decided  later to do that As A Courtesy; However, That Does Not  Destract from the Fact that I had done everything possible at My end,Yet They kept trying to kick the Ball Back in My Court instead of Resolving Their Tech Issues in A Timely Manner as was Initially Requested; All that Followed was Their being Standoffish and attempting to make Me  The Guilty One; Then They chose to Throw Accusations My Way and Play Victim; They Eventually Cleared Up The Issue at Hand, Then Their Site went Unresponsive Again A Week Later; It is Working Now, But They need to Seriously Understand that Not All of Us are Computer Geniuses, And They need to Understand That they need to do Regular Maintenance On their Site, So This can Be Avoided in The Future.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******