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Business Profile

Cemetery

Albany Diocesan Cemeteries

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/19/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I provided the Albany Diocesan Cemeteries with $2300.00 for the inurnment of my brother.
    Aside from their lack of communication, lack of sympathy, disorganization, and unprofessionalism, they placed my brother's grave marker before confirming which side of a double plot my family owns that he was to be placed on. Please see attached (with a note) the paperwork they had when the marker was placed. You will then find my completed and notarized paperwork attached, which was given to them after they placed his marker. They would not provide me with documentation regarding the grave marker placement.
    Also, they were provided with my brother's urn vault dimensions well in advance via email (please see attached) and the completed form, yet the day of his burial, August 16th, 2024, the hole was not dug big enough and my family and I were unable to see his remains placed in the ground. Please see an email attached from my appointed "family advisor" explaining how the burial would go.
    I am not familiar with these processes, but it would have been nice if my appointed family advisor would have sent someone in her place yesterday. It was just my family and a groundsman at the cemetery for the burial. So, we were charged $1550 for a too small hole to be dug, a small table to be set up, and NOT to be able to see the burial. This, on top of their $750 "share a grave fee".
    Their inflated prices compared to other cemeteries in the area is not my dispute, but I did expect services rendered, professionalism, organization, communication, and maybe just a hint of sympathy based on the business they are in.
    My email to their director and director of sales have gone unanswered.
    Thank you for your attention to this matter.

    Business Response

    Date: 08/20/2024

    We had an email exchange and spoke with the customer. She is satisfied with the resolution. 

Albany Diocesan Cemeteries is NOT a BBB Accredited Business.

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