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Business Profile

SAT Prep Courses

CDL School Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Okay I paid the school 625.00 for there truck and instructor for dmv road test I went to the appointment and the instructor failed me twice for the most rediculous reasons. I should have listened to the instructor as he told me the state of mass was in hot water for handing out CDL licenses and wasn’t reporting and they were turned in for it . He began telling me before he started his machine if I wanted to say anything before he did proceed to turn it on it then would be recording and we could speak about anything besides the actual exam . He also stated I was Bette off going through then there at there school or site into cause of what reason I have no idea. They then set up a second road test through them and there instructor again for the second attempt. He then failed me again for simple reason. My point is they never recorded the first test and simply took my payment that’s not right! I have proof showing I paid and tested on specific dates and it’s clear there is some money that’s not been recorded and they charged and penalized me for the two attempts, to make it more clear I did just what he said to do and I went to dmv and scheduled a road test and passed with flying colors. Please help!

    Business Response

    Date: 05/01/2024

    Hello,On 3/5/24 ****** paid $625 for a road test and a truck rental. See the attached enrollment agreement. This test was provided on 3/12 and ****** failed. On 3/14/24 ****** paid $150 to the school for a retest fee and $40 to the state for a road test fee.This test was provided on 3/28/24 and ****** failed.On 4/1/24 ****** paid $150 to the school for a retest fee and $40 to the state for a road test fee.This test was provided on 4/12/24 and ****** passed.Here are details of his failed road tests:On 3/12/24 Mr. ****** failed the Vehicle Inspection (VI) portion of the CDL Skills Test for failing to complete the Static Brake Test correctly.  During this portion of the test, the driver must turn the truck off to check for leaks in the system while applying the brakes.  Mr. ****** did not turn the truck off before applying the brakes.  This means that the air compressor will continue to build pressure, which invalidates the test because the student cannot observe any leaks.On 3/28/24 Mr. ****** again failed VI for failing to complete the Static Brake Test correctly.  During this portion, the driver must press both buttons to release the tractor and trailer air brakes, allowing him or her to observe the buttons popping out to engage the emergency brakes in the event of a loss of pressure.  Mr. ****** left both buttons out with the tractor and trailer brakes engaged, so he could not verify that they activate at the required air pressure.The digital tablet used for scoring records the audio of every CDL Skills Test administered.  Although we do not have access to the audio from any test, this audio is saved automatically and should be available from the NY DMV to review for accuracy or further questions.

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