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Business Profile

Heating and Air Conditioning

Randaire Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Central Air install under warranty less than 2 years ,the 2nd floor unit has leaked due to faulty parts and poor workmanship , contractor will not honor contract and I have to pay another company to repair this issue

    Business Response

    Date: 04/17/2025

    ******* ********** home owner.  Customer was given a 2 year service warranty at home owners request providing customers maintain AC & heating units,  never called in the 2 years.  As a courtesy I responded to service call, when I arrived i was told he had a water leak and fan stopped working and he and his son tried to fix the problem by using google.  That's two perfect reason that voids customers warranty.  I checked equipment and discovered AC system was working, checked wiring, operation of system and advised Nest thermostat sub-base is faulty which customer installed himself.  I offered a replacement thermostat and he refused.  I told him to return Nest thermostat and is all can do.  I few days later calls with the same problem and never replaced thermostat.  It was August heat wave and very busy at the time and I told hime his warranty service was voided and need to pay for service, he responded not so nicely and told him to call company near him.  Randaire office is located in ******************* customer in ************ that is one hour travel.  Like I said never serviced AC & heating equipment and A professional should be the only one working on units.

Randaire Inc. is BBB Accredited.

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