Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lenihan Paving replaced our driveway, charged us $8,000. Several months later the driveway started developing holes, breaks, and growing grass thru the pavement. Linehan replaced a part of the driveway, but did not fix the holes, and the grass is still growing thru. Now, when I call them they say that they can’t help me, and they hang up. They have been very ignorant and rude.

  

  Business Response

  Date: 02/17/2023

  BBB spoke with the business and the following was relayed: There is a one year guarantee on the job.  This driveway is 3 years old, out of the 1 year guarantee period.  And even though it's out of the guarantee period, I've tried to bend over backwards for him.  I went out there a couple times, after the 1 year guarantee was up.  He has some vegetation growing on the edges.  Vegetation, grass is not even covered within the 1 year guarantee because it is an act of nature.  If the edges were maintained, it wouldn't happen.  I feel we've gone above and beyond to try and help him.  

  Customer Answer

  Date: 03/08/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The pictures were taken within less than a year after the work was performed. There were also holes in the driveway within the period that was less than a year after they performed the work. The holes are still there and they are becoming bigger and bigger. Now it is 3 years later, because they came ones to repair, but it was not successful. When I called again, Justin said that he was going to come again and look at it, but he was always too busy when I called. Then he would not answer the calls anymore. That is when I filed the complaint. This is absolutely unacceptable way to do the business. I would require Linehan to properly fix my driveway or to provide the refund payment. They charged $8,500 and the driveway was broken again within less than a year after they did the work. Attached are a few pictures of communication (from 2020) with Lenihan about the deterioration of the driveway, also showing the pictures of the driveway itself. 
  
  Regards, 
  
  ******** **********