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Business Profile

Online Retailer

Natures Candy NYC LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product from this company and never received it. When I did receive my order it was missing two items. I was sent one that wasnt the one I ordered and she never sent me the other or gave me a refund. Just gave me a percent discount

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in August of 2022 I received half an order and emailed the company. I was told by *************************** that she would ship out the products I didn't received. After weeks of waiting I reached out again. She claimed they were out of stock and could swap for different products and would note the acct and ship next day I was sent a tracking number that only the label was created nothing was evee shipped. After numerous dms ****** stopped responding altogether almost 2 yrs later here we are. I am ?? and disgusted on how she continues to change business names and get away with taking our money and not sending the products.

    Customer Answer

    Date: 02/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by Natures Candy NYC LLC regarding complaint ID ********.

    Sincerely,

    ***************************

Natures Candy NYC LLC is NOT a BBB Accredited Business.

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