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Business Profile

Rebuilt Auto Parts

M-spec Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Description Brief background information: Around July 27th, 2022 my Vehicle was dropped of to M SPEC PERFORMANCE SERVICE CENTER in Glendale Queens ** ( ******************** ).On August 1st, 2022 I received a phone call from the service center stating that my vehicle along with ***** others were stolen from the service center.The service center stated they are waiting for the police to file a report ( #************* ) the report was made through the 104th police station.On August 3rd, 2022 manager of shop gives us a call stating that my vehicle was recovered a few blocks down and requested if we had spare key to move the vehicle back to the service center. I inspected the vehicle, a no standing ticket for $115 I believe, because whoever returned the vehicle left it in that zone.By August 8th, 2022 all work was completed on vehicle for a total of $1223 ( estimate ) ( warranty does not cover completed work, we are told we have to pay out of pocket ).Around August 27th, 2022 I go to the service center to settle all debts and retrieve my vehicle. I ask ***** for the safety of myself and vehicle since the first key was never returned if he is replacing my key. ***** stated I pay out of pocket and get it reimbursed by his insurance or have my insurance go after his.To final conclusion : ***** has a claim on my vehicle for theft. My vehicle has been returned. ***** is waiting for insurance payout and wants to keep my vehicle until the insurance pays out so he can replace key. ( p.s I paid $967 for the original service and got my vehicle back 8/30/2022, Im still waiting to schedule an appointment to get the original key removed from my vehicle ) My insurance liberty mutual says it does not work like that vehicle was stolen in the possession of ****** SERVICE CENTER and that company will soley have to use their insurance, and not mine since my vehicle is now recovered and still in their hands.

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