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Business Profile

Auto Repairs

Midas Muffler & Brake Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Midas Muffler & Brake Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midas Muffler & Brake Shop has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Full details in document and photos attached Issue : Services not needed and charged Repairs discussed and paid for but not done On October 2 2024 Engine light on told ***** I had a fluttering noise and the engine light came on just 8 minutes before I took the car to Midas he pulled out went under the steering wheel plugged it in and tested my car he (*****) then said the error codes were 2297 and P0140 said it had to do with the co2 up and down both had to be replaced he took my key and asked for my info. Requested service: fix problem that engaged engine light and fluttering , left headlight out replace both bulbs NOT RESOLVED money returned for unnecessary, Diagnostic inspection light bulb replacement and engine Flutter Returned UNRSOLVED AND the headlight was broken/detached

      Customer Answer

      Date: 11/02/2024

      Better Business Bureau:

      At this time, I have not been contacted by Midas Muffler & Brake Shop regarding complaint ID ********.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 2, 2023 at 5pm, I took (and left) my 2015 *** Acadia truck with approximately ******* mile to Midas in **********, ********. Upon arrival, I spoke with *****, the shop manager and requested a vehicle full diagnostic prior to any work being done. October 5, 2023 Contacted *****, the Manager at Midas for a follow-up and was informed by ***** that we have not touched the car yet. I reiterated the need for a diagnostic prior to any work being done on the vehicle.On October 9, 2023, as **** claims adjuster ***************************** went to Midas of Middletown to assess the vehicle as I would be submitting a claim for vehicle repair. The adjuster requested a pre and post diagnostic from ***** per *** guidelines.On or about October 20th ***** informed me of the following vehicle issues power steering pump, wheel bearings and heater hose. At no point in time was I informed there was an electrical issue with my car.On November 4th, I arrived at Midas to pick up my vehicle. Upon arrival, I was given documentation to sign. Once the documentation was signed and the work paid for, my vehicle was brought to me. Once I started my car (while still at Midas) I noticed the check engine light on. When I asked ***** about the check engine light, ***** said we do not deal with electrical issues. I asked ***** why I was not informed of an electrical issue when he knew the vehicle had an electrical problem and he did not have an answer for me. All he said was I would need to take the vehicle to the *** dealership for a diagnostic.On November 6th I took my vehicle to a *** dealership and was informed that my vehicle needs a new transmission and would cost approximately $*****. On November 8th I went back to Midas and requested the diagnostic report from *****. ***** said they do not have record of the diagnostic results. I proceeded to call ****************** the **** Adjuster (who also requested a diagnostic report). A Midas employee overhead the conversation we were having on speaker phone and informed us (myself, Manager *****, and **** Adjuster ******************) that you can get proof of the diagnostic by connecting the handheld diagnostic machine to a printer via Bluetooth. Subsequently, Midas was unable to provide the requested diagnostic report.On November 10, due to these circumstances, I had to purchase a new vehicle as it did not make financial sense to invest more money to repair a 9 year old car with ******* miles on it. If I had been informed of an electrical issue in the beginning, I would not have repaired the car at all and would have put the $***** (cost of initial repairs + insurance deductible) towards the purchase of the new vehicle.Please bear in mind, the cost to get the vehicle in drivable condition was over $11,000.Midas cost: ***** *** repair Estimate: *****

      Customer Answer

      Date: 02/16/2024

      Better Business Bureau:

      At this time, I have not been contacted by Midas Muffler & Brake Shop regarding complaint ID ********.

      Sincerely,

      ***************************

    Midas Muffler & Brake Shop is NOT a BBB Accredited Business.

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