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Business Profile

Orthopedic Shoes

Perfect Shoes Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father is *********************************. I am his daughter *****************************. We visited Perfect Shoes Plus in **********, ** in the Spring of 2022 and spoke with ***** at the store. My father is an 88 year old man who is ******** and in need of a pair of new shoes which his insurance would cover with a script from his doctor. The day we saw ***** we were looking for a new pair of shoes that were identical to the shoes my father was wearing that day. His shoes are a black leather shoe with a velcro strap and a non-skid bottom. The shoe was an APEX brand shoe. I have called several times to follow-up on the status of my Dad's shoes. ***** does not do the follow-up work and return calls. I stopped in the store just before Thanksgiving 2022 to follow-up with ***** again on the status of my Dad's shoe order. While I was there ***** said his contact at the shoe company's phone was busy and that he would email him and get back to me. I waited the rest of November, December and January 2023. Still no follow-up callback from *****. I called ***** on Wednesday, February 1, 2023 to again check on the status of my Dad's shoe order. ***** told me that he had not received a response from his shoe contact. I asked if he could please check and call me back by Friday, February 3, 2023 - no callback from *****. I have contacted my ************** plan-they did not show an order or script on their files. ***** even had my Dad select another shoe style from another company similar to the initial APEX shoe he initially picked hoping it would arrive sooner. Still no shoes. What my Dad is going thru with shoes is the same thing we experienced with my Mom when she ordered shoes. *************** spoke with ***** at the store with my Dad and I on the line for a 3 way call in the Fall of 2022. ******************* up on the insurance rep. **** she called back he began to yell at her. I don't think ***** realized we were on a 3-way call. ***** has also told me to buy Dad shoes. All we want is Dad's shoes.

    Customer Answer

    Date: 03/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perfect Shoes Plus regarding complaint ID ********.

    Sincerely,

    *****************************

Perfect Shoes Plus is NOT a BBB Accredited Business.

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