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Business Profile

Tool and Die Supplies

KTool

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool and Die Supplies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 2 3 pole contacts that were advertised at around $16 plus free shipping. They canceled my order without telling me so I emailed them to ask why and they said they were on a long backorder. Then I looked on their site and they raised the price and said in stock. When I talked to someone today they said they are in stock and I have to place a new order and they can't honor my order that I already placed that they canceled on me without my knowledge. Basically they found out they were charging too cheap of a price, so canceled my order, raised the price and now want ne to place another order for the same thing at a higher price. These guys are crooks. Will be reporting fraudulent practice to attorney General

  • Initial Complaint

    Date:08/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 25th 2023 we made order ****** for 1 Acme Miami **** 8" Booster Duct Fan 110 Volt 380 CFM Aluminum Blade $34.69 we have had no response Ive emailed them several times with no answer.

    Business Response

    Date: 08/30/2023

    The transaction was cancelled and you

    were never charged

    The item is not available for sale at this time

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 25th, 2023 we placed an order for a pack of 25 Halco Light Bulbs, our confirmation states delivery would be July 28th, 2023. Our credit card payment went through but to this day we have not received the shipment nor any type of communication from this company. I have not only reached out to them on their contact us via their website but I also contacted them via their email address. I have contacted them on numerous occasions to no avail. They have no phone number anywhere on their website to contact them in regards to the order. We would like a full refund.

  • Initial Complaint

    Date:08/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10, 2023 I ordered wire from Ktool's website. The total purchase price is $2,142.50. I received an email confirmation from Ktool on July 12, 2023, Order #******. I have attempted several times to contact Ktools via their email address and their 'Contact Us' option on their website to inquire about my order. Their website states they will response in 24 hours. It has been several days since my last attempt with no response. I called the ************ provided on the BBB website and received a recorded message to contact them through their website. My credit card has not been charged suggesting they will not be filling the order. I need to either receive the order or cancel the order before ordering from a different provider.

    Business Response

    Date: 08/17/2023

    you emailed you several times

    you were never charged for this order and it was canceled due to the item being on backorder

    Customer Answer

    Date: 08/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********,and find that this resolution is satisfactory to me and the matter has been resolved.  I must amend by request to cancel the order.  I have attached a copy of my notice to KTool to cancel the order.

    *****************



     

  • Initial Complaint

    Date:04/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4 motors online in Dec 29th 2022 from Ktool. Our credit card was charged $990.15 for order # ****** Items never arrived. Contacted customer service with several emails and never got a definitive answer for a ship date. I emailed and finally cancelled the order. We have never received a credit back on our credit card. I sent another email today 4/19/2023 requesting a phone number and a human body to speak to about this issue. They obviously don't have a phone contact for a reason.

    Customer Answer

    Date: 04/24/2023

    Better Business Bureau:
    After contacting them again about cancelling my order, I received an email stating that I would have to pay a 30% cancellation fee. I asked in my email if they could show me where I agreed to this fee in any form. I received nothing other than a single sentence telling me I had to pay this fee. I responded that I would use the 30% fee charge in my next online review of this company and that I had filed a complaint with the BBB. The next day I got an email saying they had made a full refund. I cannot believe they wanted us to pay this when they could not fill the order in over 60 days time. Only took nearly 4 months to resolve.


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     


  • Initial Complaint

    Date:12/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #****** Order Details Order status:Awaiting shipment Order date:6th Apr 2022 Order total:$2,903.00 Payment method:Stripe (Credit Card)Item is 1 ****** 2012S ********************* Material Lift 12' Height 800 Lb Capacity Messaging history upon request. Please help as I have been begging this business to fulfill their order and provide with the item I paid for or a full refund.4th Oct 2022 @ 10:52 PM Re: status of order KTOOL said: We were told the back orders are clearing and this should ship in 5-7 days any other questions please let me know That was the last time I heard from them now they do not answer my messages anymore. Ignored all the 10 messages I have sent requesting an answer to this order. Willing to take legal action if possible and hire an attorney due to the amount of money.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I paid almost $600 for three security camera light fixtures from K tool ********** ******** in May of 2021 and still have not received the items, I have been calling them, emailing them and leaving voicemails for over a year and no one answers the phone or gets back to me, please call me at ************ thank you

    Customer Answer

    Date: 12/26/2022

    Better Business Bureau:

    At this time, I have not been contacted by KTool regarding complaint ID ********.

    Sincerely,

    *******************************

KTool is NOT a BBB Accredited Business.

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