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Business Profile

Bank

Hanover Bank

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***************************** and I am a customer of ********************** with account number ********* I wrote a check to my friend and check was properly endorsed.The beneficiary is a customer of ********** and he has deposited the check in his bank However Hanover Bank has refused paying the clearing the check by saying that the check was properly endorsed by the beneficiary.I spoke with an agent of Hanover Bank and he said the beneficiary need to properly endorse the check.However the check has been deposited in the beneficiary bank and I have made him to call his bank and inform his bank about the situation, but his bank said that the check is in good condition and that chase is waiting for Hanover Bank to clear the funds so that the customer could be credited.I want to call the unprofessional behavior of Hanover Bank staff who gave me wrong information.And I want this check to be cleared as there is error made.

Hanover Bank is NOT a BBB Accredited Business.

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